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Freshdesk VS Scuttlebutt

Compare Freshdesk VS Scuttlebutt and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Scuttlebutt logo Scuttlebutt

A decent(ralised) secure gossip platform.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Scuttlebutt Landing page
    Landing page //
    2023-01-16

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Scuttlebutt features and specs

  • Decentralization
    Scuttlebutt operates on a peer-to-peer network, meaning there is no central server. This enhances privacy and resilience, as there is no single point of failure.
  • Offline Accessibility
    Users can interact with the network and access data even when they are offline. Changes are synchronized once users connect to the network again.
  • Privacy
    Due to its decentralized nature and end-to-end encryption features, Scuttlebutt provides a higher level of privacy compared to centralized social networks.
  • Community-centric
    Scuttlebutt encourages smaller, community-centric interactions rather than wide-reaching, general-purpose social networking.

Possible disadvantages of Scuttlebutt

  • Scalability
    Due to its decentralized approach, Scuttlebutt may face challenges in scaling effectively compared to centralized social networks.
  • Usability
    The user experience may not be as polished or intuitive as mainstream social networks, making it harder for non-technical users to adopt.
  • Security Risks
    While decentralized, Scuttlebutt is still vulnerable to certain security risks, such as the propagation of malicious data by peers.
  • Limited Ecosystem
    The ecosystem around Scuttlebutt, including apps and integrations, is relatively limited compared to mainstream social media platforms.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Scuttlebutt

Overall verdict

  • Scuttlebutt is considered good for those looking for a more private, decentralized alternative to traditional social media networks. Its commitment to privacy, data ownership, and community-driven development makes it appealing for privacy-conscious users and those interested in technology-driven social projects.

Why this product is good

  • Scuttlebutt (scuttlebutt.nz) provides a decentralized social networking platform that is unique compared to mainstream social networks. It emphasizes privacy, peer-to-peer communication, and local-first technology, allowing users to own their data and connect without the need for centralized servers. Users appreciate it for its commitment to an open, user-controlled environment, which can foster genuine interactions and community building.

Recommended for

  • Privacy-conscious individuals
  • Technology enthusiasts interested in decentralized networks
  • Users who prefer open-source platforms
  • People looking for alternative social networking experiences
  • Community builders

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Scuttlebutt videos

+ Add

Scuttlebutt Amber Ale By Scuttlebutt Brewing Company | American Craft Beer Review

More videos:

  • Review - Scuttlebutt Porter By Scuttlebutt Brewing Company | American Craft Beer Review
  • Review - Scuttlebutt Gale Force IPA By Scuttlebutt Brewing Company | American Craft Beer Review

Category Popularity

0-100% (relative to Freshdesk and Scuttlebutt)

Freshdesk

Scuttlebutt

Customer Support
100 100%
Customer Support
0% 0
Social Network
0 0%
Social Network
100% 100
Help Desk
100 100%
Help Desk
0% 0
Social Networks
0 0%
Social Networks
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Scuttlebutt

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Scuttlebutt Reviews

Scuttlebutt, A Decentralized Alternative To Facebook
Because users own all of the files that make up Scuttlebutt, they can store their data anywhere. For example, I have 800 MB worth of data — that’s small enough to fit on a microSD card. This represents two years of status updates, friends’ status updates, contact information, photos, and what have you. As soon as I put the card into my phone, Scuttlebutt automatically...
Source: www.inthemesh.com

Social recommendations and mentions

Based on our record, Scuttlebutt should be more popular than Freshdesk. It has been mentiond 50 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Scuttlebutt mentions (50)

View more

What are some alternatives?

When comparing Freshdesk and Scuttlebutt, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mastodon - Mastodon is a decentralized, open source social network. This is just one part of the network, run by the main developers of the project It is not focused on any particular niche interest - everyone is welcome!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Friendica - Decentralisation - Privacy - Interoperability

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PixelFed - PixelFed is a federated image sharing platform, powered by the ActivityPub protocol.

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