Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, RumbleTalk should be more popular than Freshdesk. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Along with PluginHive, you can also incorporate a chat plugin like RumbleTalk for online chatting, sharing resource materials, video and audio calling, and this has a payment option as well. Source: about 1 year ago
I recommend RumbleTalk Group Chat as your first choice. It lets you create a simple and easy group chat. Source: about 1 year ago
Along with the big comeback after the pandemic, the organizers of the CES Tech 2023 event have decided to integrate a live chat feature alongside the online live stream in order to reach a wider audience globally. Source: over 1 year ago
From embedding your chat to your website and customizing its look and feel, to using the engagement and moderation tools, RumbleTalk makes sure to provide their users with simple solutions to manage their chats better. Source: over 1 year ago
Almost half of the population has bought something online. Therefore, you’re aware that your purchasing experience might differ drastically depending on the marketplace website you’re using. When it comes to online marketplaces, chat integrations could constitute a major advantage. Source: over 1 year ago
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