Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

RocketReach Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

RocketReach mentions (12)

• Flair Airlines has owed me $500 for 10 months, they blocked me on emails

  Go to rocketreach.co, sign in with your gmail and you get 5 free lookups each month. Search for the higher ups at Flair. For example it took me 30 seconds to find the email to the chairman: [bill.hardy@flairair.ca](mailto:bill.hardy@flairair.ca). Source: about 1 year ago

• ULPT Request: How to annoy a company.

  Research their organizational structure and find higher-ups and board members on LinkedIn. Make an account with a website like https://rocketreach.co/ and enter the LinkedIn URLs of employees you've selected to get their company and/or personal email addresses. (Throw in a board member or two, someone who seems to manage operations and support, and some C-levels). Send the emails separately to each address so that... Source: over 1 year ago

• Does anybody else get scared when they see their parcel is being sent via DHL?

  So this is usually my go-to.. But I don't really do it anymore, cause it's kind of time consuming/stressful.. But I go to https://rocketreach.co and find the company and figure out their email format. Then I got to linkedin.com and look up the people who work at their company and just plop in their names with the format found on rocketreach. I usually will search for vp, president, hr, customer service, ceo, coo,... Source: over 1 year ago

• Viewing LinkedIn accounts anonymously

  There are a website that is possible to look into LinkedIn too. Maybe can help https://rocketreach.co/. Source: over 1 year ago

• How do email-finders like hunter.io and rocketreach.co work?

  Hi everyone, how does rocketreach.co, hunter.io work? How do they get the work email addresses and phone numbers of people? How would I create a clone of that? Source: almost 2 years ago