Freshdesk VS Redmine

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Redmine Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Redmine mentions (7)

• Projectmanagement

  I’m using redmine. It comes with a learning curve, but has almost endless possibilities. Source: 5 months ago

• Basic ticketing system recommendations?

  Redmine. Its free and has nice features like LDAP authentication, import emails as tickets, etc. Source: about 1 year ago

• MS Office 365 and Project Management

  Planner could work and integrate well with the O365 suite. We use Redmine. It’s low cost/free and is great for small or medium size projects. Source: almost 2 years ago

• Professional Software Development at Zero Cost

  Redmine - Free, Open Source, Self-hosted. Provides issue management, source control integration, wiki, forums etc. - Source: dev.to / almost 2 years ago

• Atlassian products have been down for 4 days

  No love for Redmine ? https://redmine.org * Ticket tracker. - Source: Hacker News / about 2 years ago