Software Alternatives, Accelerators & Startups
Register | Login

Redmine VS LiveAgent

Compare Redmine VS LiveAgent and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Redmine logo Redmine

Flexible project management web application

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Redmine Landing page
    Landing page //
    2024-08-25
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Redmine features and specs

  • Open Source
    Redmine is an open-source project management tool, meaning it's free to use and customize, providing flexibility and cost savings.
  • Cross-Platform
    Redmine is web-based and can be accessed from any platform with a web browser, including Windows, Mac, and Linux.
  • Plugin Support
    Redmine supports a wide range of plugins, allowing users to extend its functionality to meet their specific needs.
  • Multi-language Support
    Redmine is available in multiple languages, making it accessible to a global user base.
  • Customizable Workflows
    Redmine allows users to create and customize workflows, making it adaptable for different types of projects and industries.
  • Role-based Access Control
    Redmine offers robust role-based access control, enabling administrators to define specific permissions for different user roles.
  • Integrated Issue Tracking
    Redmine has a powerful issue tracking system, which can be integrated with other project management features like Gantt charts and calendars.
  • Time Tracking
    Redmine includes time tracking capabilities, enabling users to log time spent on tasks and generate detailed time reports.

Possible disadvantages of Redmine

  • Complex Setup
    Setting up Redmine can be complicated, as it requires configuring a web server, database, and other dependencies.
  • Outdated Interface
    The user interface of Redmine may seem outdated compared to more modern project management tools, which can affect user experience.
  • Performance Issues
    Large projects with many issues and users can lead to performance issues, including slower load times and server strain.
  • Limited Documentation
    While there is documentation available, it can be sparse and sometimes lacking in detail, making it difficult for new users to find help.
  • Learning Curve
    Redmine has a steep learning curve, and new users may require considerable time to become fully proficient with the tool.
  • Community Support
    While there is community support, it might not be as extensive or responsive as commercial project management solutions.
  • Limited Mobile Experience
    Redmine's user experience on mobile devices is limited, and there are no officially supported mobile apps.
  • Scalability Issues
    As projects scale, Redmine can face challenges in maintaining performance and usability, requiring additional optimization and management.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Redmine videos

+ Add

Redmine Tutorial

More videos:

  • Review - OpenProject vs Redmine - Comparison
  • Review - Redmine Review

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Redmine and LiveAgent)

Redmine

LiveAgent

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Task Management
100 100%
Task Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Redmine and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Redmine and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Redmine and LiveAgent

Redmine Reviews

50 Best Project Management Tools for 2019
Redmine is an open-source tool which works cross-platform along with multilanguage support. It gives registered users the ability to create and manage their own projects meaning once you have registered, you are allowed to create your own projects and get access to their features. Being a free downloadable software, it is definitely worth a try.
Source: www.proofhub.com
12 Best JIRA Alternatives in 2019
Redmine is another important JIRA open source alternative tool. The basic version of this tool is open-source, and it can work on any machine. It is one of the best jira competitors that supports Ruby, and could take more time for installation, but once installed it runs smoothly.
Source: www.guru99.com
29 Best Alternatives to Dapulse (Now Monday.com)
Redmine is a must-have tool for every project manager. As a project manager, you can use Redmine to keep every employee on track and give their peak performance, every time. Pricing: FREE TRIAL – Available FREE – Free
Source: www.proofhub.com

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Redmine seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Redmine mentions (7)

  • Projectmanagement
    I’m using redmine. It comes with a learning curve, but has almost endless possibilities. Source: over 1 year ago
  • Basic ticketing system recommendations?
    Redmine. Its free and has nice features like LDAP authentication, import emails as tickets, etc. Source: about 2 years ago
  • MS Office 365 and Project Management
    Planner could work and integrate well with the O365 suite. We use Redmine. It’s low cost/free and is great for small or medium size projects. Source: almost 3 years ago
  • Professional Software Development at Zero Cost
    Redmine - Free, Open Source, Self-hosted. Provides issue management, source control integration, wiki, forums etc. - Source: dev.to / almost 3 years ago
  • Atlassian products have been down for 4 days
    No love for Redmine ? https://redmine.org * Ticket tracker. - Source: Hacker News / about 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Redmine and LiveAgent, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Basecamp - A simple and elegant project management system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Loading...