Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Raspberry Pi Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Raspberry Pi mentions (23)

• INFJ wanting to gift an INTP for his birthday

  INTPs are often very good at tinkering and programming so anything from http://raspberrypi.org will be a winner! They’ve got every budget covered from tiny computers for $5 all the way up to the accessories which can be bought on the websites linked on there that’ll turn your pi into a robot or sensor kit or anything really. Source: 12 months ago

• Help getting my image working?

  The only thing I can get to boot on any of the 3 boards is the newest pi4 OS image on raspberrypi.org. Source: over 1 year ago

• Help with 12 year old girl who would like to learn coding.

  Https://raspberrypi.org lots of FOSS tools and fun projects for beginners. Source: over 1 year ago

• Please report scalpers and price-gougers

  Sure. Do what Adafruit, Sparkfun, Pihut, and the others linked from raspberrypi.org do. Source: over 1 year ago

• Raspberry Pi CEO Eben Upton says that he expects the inventory situation to improve over time and to be completely resolved within 12 months.

  It seems disgusting when you open raspberrypi.org and be presented with slogans like "teach, learn, make" and pictures of kids learning and playing around with the boards when it was obvious what the priority was for the company (spoiler: not those kids in the pictures). Source: over 1 year ago