Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

QKSMS Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

QKSMS mentions (17)

• Apple announces that RCS support is coming to iPhone next year

  Third-party SMS and MMS messaging apps already exist on Android, such as QKSMS,[1] Simple SMS Messenger,[2] and a large number of proprietary apps. There isn't a shred of evidence that these non-default SMS/MMS apps increase spam to any measurable extent compared to SMS/MMS apps that are preinstalled on phones. [1] QKSMS: https://github.com/moezbhatti/qksms. - Source: Hacker News / 7 months ago

• All my Open Source App Alternatives

  Try QKSMS it is more visually pleasing. Source: about 1 year ago

• Signal is dropping SMS support and both QKSMS and Silence are no longer maintained. Is there a good, open source alternative? Preferably that encrypts your texts locally and allows for backups?

  The current version has not been updated since 2021 (2+ years ago). Source: about 1 year ago

• Cannot send sms without GMS

  I installed this custom kernel ROM¹, disabled google services through Settings > K Settings² > Disable Google Services, rebooted phone³ and then uninstalled every google package via UAD. I use QKSMS [Github | F-Droid] now and everything works fine. Source: over 1 year ago

• Are there any end-to-end encrypted messaging apps that also support SMS?

  I'm thinking of switching to something like QKSMS as my default, because it looks less annoying than the stock one. However, if there are any apps that allow encrypted messages between registered users (like the old Signal) while also supporting SMS to non-registered users, then I think that would be the ideal option. Source: over 1 year ago