Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Prosody Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Prosody mentions (15)

• Lua: The Little Language That Could

  There's also the http://prosody.im/ XMPP server that's written in Lua, and it's very successful there. The other major XMPP server implementation is in Erlang and they are equally praised, so that should tell something about Lua's versatility. - Source: Hacker News / 12 months ago

• Lua: The Little Language That Could

  Lua on its own right can be fun too! If you are looking for a project to contribute to, there's for instance the Prosody XMPP server that's written in it, and contributes to the betterment of internet by promoting federated protocols. Source: 12 months ago

• A History of Lua

  You can write largish standalone application in Lua and it is not always a poor choice - Prosody [1] first comes to mind. But qualities which make it a good embedded language make it less _attractive_ for other uses. Lua has very simple syntax and small stdlib which allows its implementation to be very small - you can add Lua to your application and not increase its size significantly. But when the size is not a... - Source: Hacker News / almost 2 years ago

• Chat app to allow messaging between my daughter and I?

  If you are really set on a LAN-only setup you could look at Prosody (combined with an Android app such as Conversations) which Snikket is based upon. It's not as "ready to go, out of the box" as Snikket and therefore requires a slightly higher skill level, but in exchange it is a lot more customizable and adaptable to different kinds of deployment scenarios. Source: almost 2 years ago

• Ask HN: What is your recommended stack for real time chat?

  My choice, because it's the stack I know very well, would be Prosody ( https://prosody.im/ - I'm one of the devs) and a web client such as Converse.js ( https://conversejs.org/ ). XMPP is highly extensible, Prosody is highly modular, which make them a good foundation for building on top of. That said, the right stack is generally the one that matches your requirements, and (if this isn't primarily a learning... - Source: Hacker News / about 2 years ago