Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.
Based on our record, Prosody should be more popular than Intercom. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
There's also the http://prosody.im/ XMPP server that's written in Lua, and it's very successful there. The other major XMPP server implementation is in Erlang and they are equally praised, so that should tell something about Lua's versatility. - Source: Hacker News / about 1 year ago
Lua on its own right can be fun too! If you are looking for a project to contribute to, there's for instance the Prosody XMPP server that's written in it, and contributes to the betterment of internet by promoting federated protocols. Source: about 1 year ago
You can write largish standalone application in Lua and it is not always a poor choice - Prosody [1] first comes to mind. But qualities which make it a good embedded language make it less _attractive_ for other uses. Lua has very simple syntax and small stdlib which allows its implementation to be very small - you can add Lua to your application and not increase its size significantly. But when the size is not a... - Source: Hacker News / almost 2 years ago
If you are really set on a LAN-only setup you could look at Prosody (combined with an Android app such as Conversations) which Snikket is based upon. It's not as "ready to go, out of the box" as Snikket and therefore requires a slightly higher skill level, but in exchange it is a lot more customizable and adaptable to different kinds of deployment scenarios. Source: almost 2 years ago
My choice, because it's the stack I know very well, would be Prosody ( https://prosody.im/ - I'm one of the devs) and a web client such as Converse.js ( https://conversejs.org/ ). XMPP is highly extensible, Prosody is highly modular, which make them a good foundation for building on top of. That said, the right stack is generally the one that matches your requirements, and (if this isn't primarily a learning... - Source: Hacker News / about 2 years ago
Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
Apache Vysper - Apache Vysper aims to be a modular, full featured XMPP (Jabber) server.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Openfire - Openfire (formerly Wildfire) is a cross-platform instant messaging (IM) and groupchat server.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Matrix.org - Matrix is an open standard for decentralized persistent communication over IP.
Drift - A messaging app that helps you grow your business.