Software Alternatives, Accelerators & Startups

Prosody VS Intercom

Compare Prosody VS Intercom and see what are their differences

Prosody logo Prosody

Prosody is a modern flexible communications server for Jabber/XMPP written in Lua.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Prosody Landing page
    Landing page //
    2023-10-04
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Prosody videos

Pat Pattison - Introduction to Prosody in songwriting

More videos:

  • Review - Prosody and alliteration in musical compositions | Dr. B. Balasubramanyan | 29.12.2019

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Prosody and Intercom)
Group Chat & Notifications
Customer Support
0 0%
100% 100
Communication
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Prosody and Intercom

Prosody Reviews

We have no reviews of Prosody yet.
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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Prosody should be more popular than Intercom. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Prosody mentions (15)

  • Lua: The Little Language That Could
    There's also the http://prosody.im/ XMPP server that's written in Lua, and it's very successful there. The other major XMPP server implementation is in Erlang and they are equally praised, so that should tell something about Lua's versatility. - Source: Hacker News / about 1 year ago
  • Lua: The Little Language That Could
    Lua on its own right can be fun too! If you are looking for a project to contribute to, there's for instance the Prosody XMPP server that's written in it, and contributes to the betterment of internet by promoting federated protocols. Source: about 1 year ago
  • A History of Lua
    You can write largish standalone application in Lua and it is not always a poor choice - Prosody [1] first comes to mind. But qualities which make it a good embedded language make it less _attractive_ for other uses. Lua has very simple syntax and small stdlib which allows its implementation to be very small - you can add Lua to your application and not increase its size significantly. But when the size is not a... - Source: Hacker News / almost 2 years ago
  • Chat app to allow messaging between my daughter and I?
    If you are really set on a LAN-only setup you could look at Prosody (combined with an Android app such as Conversations) which Snikket is based upon. It's not as "ready to go, out of the box" as Snikket and therefore requires a slightly higher skill level, but in exchange it is a lot more customizable and adaptable to different kinds of deployment scenarios. Source: almost 2 years ago
  • Ask HN: What is your recommended stack for real time chat?
    My choice, because it's the stack I know very well, would be Prosody ( https://prosody.im/ - I'm one of the devs) and a web client such as Converse.js ( https://conversejs.org/ ). XMPP is highly extensible, Prosody is highly modular, which make them a good foundation for building on top of. That said, the right stack is generally the one that matches your requirements, and (if this isn't primarily a learning... - Source: Hacker News / about 2 years ago
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Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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What are some alternatives?

When comparing Prosody and Intercom, you can also consider the following products

Apache Vysper - Apache Vysper aims to be a modular, full featured XMPP (Jabber) server.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Openfire - Openfire (formerly Wildfire) is a cross-platform instant messaging (IM) and groupchat server.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Matrix.org - Matrix is an open standard for decentralized persistent communication over IP.

Drift - A messaging app that helps you grow your business.