Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

PreFlight Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

PreFlight mentions (5)

• free-for.dev

  Preflight.com - No-code automated web testing. Record tests on your browser that are resilient to UI changes and run them on Windows machines. Integrate with your CI/CD. The free plan includes 50 test runs per month with video, HTML sessions and more. - Source: dev.to / over 1 year ago

• Playwright: Automate Chromium, WebKit and Firefox

  We are also in the space. Manual testing is definitely time consuming. You can automate your manual testing with https://preflight.com Would love to help any of your testing needs. - Source: Hacker News / over 2 years ago

• Playwright: Automate Chromium, WebKit and Firefox

  Https://preflight.com We have done all the ground work. Like:. - Source: Hacker News / over 2 years ago

• I went from idea to MVP in 5 hours

  Wow amazing! Definetely no-code tools are on the rise because of this! Amazing. We also build no-code testing tool to help people get testing in place in minutes vs months of selenium or cypress. Check it out: https://preflight.com. - Source: Hacker News / over 2 years ago

• Show HN: PreFlight (YC W19) – Web apps testing for everyone to save time

  Hi HN! It’s Mustafa. I’m the founder of Preflight (https://preflight.com). Preflight lets anyone test their product by simply recording actions on your browser with a chrome extension to save everyone's time in the company. At ShipBob, we had a lot of UI issues when we scaled from 5 engineers to 30+ engineers. With the new engineers, we released bugs. Because even though we tested our parts the other parts of the... - Source: Hacker News / about 3 years ago