Freshdesk VS Podcastle

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Podcastle Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Podcastle mentions (11)

• Downloading a Spotify audio so I can transcribe and use in my market research for a start-up

  Just download the audio and upload it to tools like https://podcastle.ai/ or https://www.descript.com/ and they will transcription for you. Source: 12 months ago

• 📣 Exciting news! Armenian startup Podcastle joins Microsoft's AI Hub in the Microsoft Store!

  Make sure to stay tuned for an array of exciting updates as Podcastle leads the charge in revolutionizing the podcasting landscape through the unparalleled capabilities of AI. Together, we are shaping the future of podcasting! 🎙️💡🚀. Source: 12 months ago

• Some quick 2023 housekeeping...

  I'd be interested in a watch along but being in the EU I assume times won't work. Have y'all tried https://podcastle.ai for editing/recording? Know a few people using it now and they say it makes the process much easier. Source: about 1 year ago

• The Secret to the Best Icons for Stream Deck

  Thanks, that's much more helpful than most. I got a higher-quality microphone and will not continue to use podcastle.ai, which was supposed to clean everything up and make it pleasant. I should have paid more attention to the garbage coming out of it. Thanks! Source: about 1 year ago

• Create Better Content with These AI Tools

  Podcastle is an AI tool for studio-quality recording from your computer. Podcastle help builds next-generation audio content creation and editing tools. - Source: dev.to / about 1 year ago