Freshdesk VS Pawp

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Pawp Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Pawp mentions (4)

• Has anyone been in contact with the vet clinic at the SPCA on east Erie? Looking for advice on how to get through to someone..

  Even though I can get appointments with my regular vet, I also have PAWP https://pawp.com/. Source: about 2 years ago

• Hi, I'm a first-time cat owner, so I'm a little paranoid about things. I noticed my cat's eye was like this just half an hour ago, before that he was perfectly fine. The pupil dilates when in a dark environment, but it never stays. Has this happened to anybody else?

  Get pet insurance and go to a vet instead of asking Reddit. Pawp. Source: over 2 years ago

• Day 9 🐈‍⬛ 👩‍⚕️😐

  I really felt you when you said when you told your cat you would take her to the vet. I done the same thing with my cats. I would even push my kitties away when they tried climbing onto my keyboard while I gambled. 😭 I'm not sure if you tried talking to animal hospital about payments, but some allow it. Try looking up pawp.com , I haven't used it myself but it might help you. Source: over 2 years ago

• puppy wellness plan or pet insurance??

  I'm not going through Pawp but they might be good to look into they're lower end pricing maybe 20$ a month?; https://pawp.com/ And don't cover a TON but even if you save 500$ for example through them or whatever it is, it's still quite a bit you don't have to deal with. Lemonade as well has a lower end but I've... Not heard great things from them. PetsBest, HealthyPaws, etc tend to be around 30ish in my local area. Source: almost 3 years ago