Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

packagecloud Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

packagecloud mentions (5)

• Reports on successful blocks

  Looks like the repository on packagecloud.io don't have the latest version yet, it only lists 0.0.23? I got 0.0.24 from somewhere though. Source: over 1 year ago

• I tried to switch to the testing branch of Debian and below is my /etc/apt/sources.list:

  Forcing the config can be don manually by modifying the config files that points to different repos in /etc/apt/sources.list.d, or for packages on packagecloud.io, you can use the method that I describe. The latter works because packagecloud.io has a robust strip to create config files based on the detected operating systems or you can force a certain operating system/dist as shown above. Source: over 1 year ago

• I tried to switch to the testing branch of Debian and below is my /etc/apt/sources.list:

  The error you are seeing is because you probably ran one of the steps that creates a configuration in your system that points to packagecloud.io, so that your system can retrieve packages from https://packagecloud.io/cs50/repo. However since there are no Debian bookworm packages there, you are seeing the error. Source: over 1 year ago

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Packagecloud.io — Hosted Package Repositories for YUM, APT, RubyGem and PyPI. Limited free plans, open source plans available via request. - Source: dev.to / almost 3 years ago

• Need help installing Pi hole

  You have something installed via packagecloud.io which is no longer avalaible. Delete the line from your sources. Source: almost 3 years ago