Software Alternatives, Accelerators & Startups

Freshdesk VS oTranscribe

Compare Freshdesk VS oTranscribe and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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oTranscribe logo oTranscribe

A free web app to take the pain out of transcribing recorded media
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • oTranscribe Landing page
    Landing page //
    2018-11-06

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

oTranscribe videos

A Faster Way to Transcribe Audio using oTranscribe

More videos:

  • Review - oTranscribe
  • Review - Express Scribe | oTranscribe | Best Free Transcription Software For Manual Transcription

Category Popularity

0-100% (relative to Freshdesk and oTranscribe)
Customer Support
100 100%
0% 0
Transcription
0 0%
100% 100
Help Desk
100 100%
0% 0
Audio Transcription
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and oTranscribe

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

oTranscribe Reviews

We have no reviews of oTranscribe yet.
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Social recommendations and mentions

Freshdesk might be a bit more popular than oTranscribe. We know about 12 links to it since March 2021 and only 9 links to oTranscribe. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

oTranscribe mentions (9)

  • Transcription software
    I've used https://otranscribe.com/ in the past with pretty good luck. Source: about 1 year ago
  • What software tools do you use?
    I use, Teams for online interviews, https://otranscribe.com/ for transcription and https://intuido.eu/ for writing down insights (sometimes I use Intuido in the field to directly capture insights, or I give it to clients and they write their own insights as well). I cluster insights, create project opportunities etc. Using Miro. Source: over 1 year ago
  • Transcription software for public computers?
    For that reason, I think this would be a good candidate for an open-source program. Unfortunately, while there are a number of FOSS speech-to-text libraries, finding one implemented in a simple program is harder. The only thing I found after a quick search was oTranscribe which seems to be an interview tool for journalists, but if all you need is for someone to be able to dictate an email to be copy-pasted... Source: over 2 years ago
  • Become a Transcription Wizard with these tools and tips (Full Guide)
    I use an online tool called oTranscribe. You upload your audio file online and then can use the page to write the transcript as well. Source: over 2 years ago
  • I created an app that automatically transcribes foreign language podcasts.
    Here's one that I found https://otranscribe.com/. Source: over 2 years ago
View more

What are some alternatives?

When comparing Freshdesk and oTranscribe, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Express Scribe - Express Scribe transcription software and audio player specifically designed for typists.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Transcribe - An online app that reduces the pain of converting audio & video to text. Saves thousands of hours every month for journalists, lawyers, students and professional transcriptionists all over the world, including researchers in Antarctica.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Sonix - Automatically convert audio & video to text in minutes