Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than oTranscribe. We know about 12 links to it since March 2021 and only 9 links to oTranscribe. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I've used https://otranscribe.com/ in the past with pretty good luck. Source: about 1 year ago
I use, Teams for online interviews, https://otranscribe.com/ for transcription and https://intuido.eu/ for writing down insights (sometimes I use Intuido in the field to directly capture insights, or I give it to clients and they write their own insights as well). I cluster insights, create project opportunities etc. Using Miro. Source: over 1 year ago
For that reason, I think this would be a good candidate for an open-source program. Unfortunately, while there are a number of FOSS speech-to-text libraries, finding one implemented in a simple program is harder. The only thing I found after a quick search was oTranscribe which seems to be an interview tool for journalists, but if all you need is for someone to be able to dictate an email to be copy-pasted... Source: over 2 years ago
I use an online tool called oTranscribe. You upload your audio file online and then can use the page to write the transcript as well. Source: over 2 years ago
Here's one that I found https://otranscribe.com/. Source: over 2 years ago
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