Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

oTranscribe Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

oTranscribe mentions (9)

• Transcription software

  I've used https://otranscribe.com/ in the past with pretty good luck. Source: about 1 year ago

• What software tools do you use?

  I use, Teams for online interviews, https://otranscribe.com/ for transcription and https://intuido.eu/ for writing down insights (sometimes I use Intuido in the field to directly capture insights, or I give it to clients and they write their own insights as well). I cluster insights, create project opportunities etc. Using Miro. Source: over 1 year ago

• Transcription software for public computers?

  For that reason, I think this would be a good candidate for an open-source program. Unfortunately, while there are a number of FOSS speech-to-text libraries, finding one implemented in a simple program is harder. The only thing I found after a quick search was oTranscribe which seems to be an interview tool for journalists, but if all you need is for someone to be able to dictate an email to be copy-pasted... Source: over 2 years ago

• Become a Transcription Wizard with these tools and tips (Full Guide)

  I use an online tool called oTranscribe. You upload your audio file online and then can use the page to write the transcript as well. Source: over 2 years ago

• I created an app that automatically transcribes foreign language podcasts.

  Here's one that I found https://otranscribe.com/. Source: over 2 years ago