Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
I've been playing around with different scraping tools in the past month, trying to find the best one to help with my research project, and I have to say this new feature of auto-detection comes like a life-savor. I only need to give the software the link and it will auto-detect the content and build the crawler for me. I can even enjoy it with just a free plan!
Based on our record, Freshdesk should be more popular than Octoparse. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Octoparse.com might work, they have a very nice interactive tool + 14 day free trail. Source: over 2 years ago
These are no-code solutions for scraping websites. You don’t need any technical knowledge to scrape Aliexpress using these tools. Using advanced AI-powered click and scrape tools, you can get started scraping within seconds either locally or in the cloud. Choosing a good scraping tool can save you lots of money and time as well. Source: almost 3 years ago
I have always been able to extract data without any problems with Octoparse. It is also a very easy to use tool. Source: almost 3 years ago
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