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Freshdesk VS Node.js

Compare Freshdesk VS Node.js and see what are their differences

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The platform for exceptional customer service at scale. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Node.js logo Node.js

Node.js is a platform built on Chrome's JavaScript runtime for easily building fast, scalable network applications
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Node.js Landing page
    Landing page //
    2023-04-18

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Node.js features and specs

  • Asynchronous and Event-Driven
    Node.js uses an asynchronous, non-blocking, and event-driven I/O model, making it efficient and scalable for handling multiple simultaneous connections.
  • JavaScript Everywhere
    Developers can use JavaScript for both client-side and server-side programming, providing a unified language environment and better synergy between front-end and back-end development.
  • Large Community and NPM
    Node.js has a vibrant community and a rich ecosystem with the Node Package Manager (NPM), which offers thousands of open-source libraries and tools that can be integrated easily into projects.
  • High Performance
    Built on the V8 JavaScript engine from Google, Node.js translates JavaScript directly into native machine code, which increases performance and speed.
  • Scalability
    Designed with microservices and scalability in mind, Node.js enables easy horizontal scaling across multiple servers.
  • JSON Support
    Node.js seamlessly handles JSON, which is a common format for API responses, making it an excellent choice for building RESTful APIs and data-intensive real-time applications.

Possible disadvantages of Node.js

  • Callback Hell
    The reliance on callbacks to manage asynchronous operations can lead to deeply nested and difficult-to-read code, commonly referred to as 'Callback Hell'.
  • Not Suitable for CPU-Intensive Tasks
    Node.js is optimized for I/O operations and can become inefficient for CPU-intensive tasks, slowing down overall performance due to its single-threaded event loop.
  • Immaturity of Tools
    Compared to more established technologies, some Node.js libraries and tools still lack maturity and comprehensive documentation, which can be challenging for developers.
  • Callback and Promise Overheads
    Managing asynchronous operations using callbacks or promises can lead to additional complexity and overhead, impacting maintainability and performance if not handled correctly.
  • Fragmented Ecosystem
    The fast-paced evolution of Node.js and its ecosystem can lead to fragmentation, with numerous versions and libraries that may not always be compatible with each other.
  • Security Issues
    The extensive use of third-party libraries via NPM can introduce security vulnerabilities if not properly managed and updated, making applications more susceptible to attacks.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Node.js videos

+ Add

What is Node.js? | Mosh

More videos:

  • Review - What is Node.js Exactly? - a beginners introduction to Nodejs
  • Review - Learn node.js in 2020 - A review of best node.js courses

Category Popularity

0-100% (relative to Freshdesk and Node.js)

Freshdesk

Node.js

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Runtime
0 0%
Runtime
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Node.js

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Node.js Reviews

Top JavaScript Frameworks in 2025
JavaScript is widely used for back-end or server-side development because it makes a call to the remote server when a web page loads on the browser. When a browser loads a web page, it makes a call to a remote server. Further, the code parses the page’s URL to understand users’ requirements before retrieving and transforming the required data to serve back to the browser....
Source: solguruz.com
9 Best JavaScript Frameworks to Use in 2023
Node.js applications are written in JavaScript and run on the Node.js runtime, which allows them to be executed on any platform that supports Node.js. Node.js applications are typically event-driven and single-threaded, making them efficient and scalable. Additionally, the Node Package Manager (NPM) provides a way to install and manage dependencies for Node.js projects...
Source: ninetailed.io
20 Best JavaScript Frameworks For 2023
TJ Holowaychuk built Express in 2010 before being acquired by IBM (StrongLoop) in 2015. Node.js Foundation currently maintains it. The key reason Express is one of the best JavaScript frameworks is its rapid server-side coding. Complex tasks that would take hours to code using pure Node.js can be resolved in a few minutes, thanks to Express. On top of that, Express offers a...
Source: www.lambdatest.com
FOSS | Top 15 Web Servers 2021
Node.js is a cross-platform server-side JavaScript environment built for developing and running network applications such as web servers. Node.js is licensed under a variety of licenses. As of March 2021, around 1.2% of applications were running on Node.js. Among the top companies and applications utilizing this modern web server are GoDaddy, Microsoft, General Electric,...
Source: www.zentao.pm
10 Best Tools to Develop Cross-Platform Desktop Apps 
Electron.js is compatible with a variety of frameworks, libraries, access to hardware-level APIs and chromium engine, and Node.js support. Electron Fiddle feature is great for experimentation as it allows developers to play around with concepts and templates. Simplification is at the center of Electron because developers don’t have to spend unnecessary time on the packaging,...
Source: www.westagilelabs.com

Social recommendations and mentions

Based on our record, Node.js seems to be a lot more popular than Freshdesk. While we know about 896 links to Node.js, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Node.js mentions (896)

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What are some alternatives?

When comparing Freshdesk and Node.js, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ExpressJS - Sinatra inspired web development framework for node.js -- insanely fast, flexible, and simple

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

VS Code - Build and debug modern web and cloud applications, by Microsoft

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Laravel - A PHP Framework For Web Artisans

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