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Freshdesk VS Netlify CMS

Compare Freshdesk VS Netlify CMS and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Netlify CMS logo Netlify CMS

An open-source CMS for your Git workflow
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Netlify CMS Landing page
    Landing page //
    2023-08-01

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Netlify CMS features and specs

  • Ease of Use
    Netlify CMS is designed to be user-friendly, providing a simple interface for content editors. It allows non-technical users to manage content without needing to understand complex coding or technical details.
  • Git Integration
    Being Git-based, Netlify CMS integrates seamlessly with Git repositories, allowing you to manage content in a version-controlled manner. This makes tracking changes and collaboration among multiple content editors straightforward.
  • Static Site Support
    Netlify CMS is particularly well-suited for static site generators like Jekyll, Hugo, and Gatsby. It complements the JAMstack architecture, enabling consistent workflows from development to deployment.
  • Customizable
    Highly customizable, allowing developers to tailor the admin interface and workflows to match the specific needs of a project. You can define custom widgets, workflows, and even authentication methods.
  • Open Source
    As an open-source project, Netlify CMS benefits from community contributions and transparency. Users can inspect the source code, contribute new features, or fork the repository to create bespoke solutions.
  • Built-in Previews
    Offers real-time preview capabilities, enabling content editors to see exactly how their content will appear on the live site as they are editing it. This reduces the likelihood of formatting errors and enhances content quality.
  • Deploy Hooks
    Integrates well with Netlify's deployment hooks, allowing for smooth continuous deployment processes. Changes in the CMS can trigger automatic rebuilds and deployments of the site.

Possible disadvantages of Netlify CMS

  • Complexity for Advanced Customization
    Though customizable, more advanced setups might require a more significant understanding of JavaScript, React, and Git, which can be a barrier for some developers.
  • Limited Plugins and Extensions
    Compared to other content management systems like WordPress, the ecosystem for plugins and extensions is relatively limited. This can restrict functionality and necessitate more custom development.
  • Dependency on Git
    As a Git-based CMS, it requires content editors to have at least a basic understanding of Git workflows. This could be a hurdle for smaller teams or non-technical editors.
  • Performance for Large Sites
    Managing a large number of markdown files directly in a Git repository can become cumbersome and affect performance, particularly for very large sites with many contributors.
  • Learning Curve
    While user-friendly once set up, the initial setup and configuration can be complex, particularly for those unfamiliar with the JAMstack approach or static site generators.
  • Lack of Built-in Analytics
    Unlike some other CMS platforms, Netlify CMS does not come with built-in analytics or performance tracking. Users will need to integrate third-party solutions to gather such data.
  • Content Workflow
    For more complex content workflows, including roles and permissions, additional customization or third-party tools are often required. This can complicate the setup and ongoing maintenance.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Netlify CMS videos

+ Add

Netlify CMS

More videos:

  • Tutorial - Netlify CMS Tutorial - Build a GatsbyJS Blog in 7 Minutes!
  • Review - Netlify CMS - Content Management System (using Gridsome)

Category Popularity

0-100% (relative to Freshdesk and Netlify CMS)

Freshdesk

Netlify CMS

Customer Support
100 100%
Customer Support
0% 0
CMS
0 0%
CMS
100% 100
Help Desk
100 100%
Help Desk
0% 0
Blogging
0 0%
Blogging
100% 100

User comments

Share your experience with using Freshdesk and Netlify CMS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Netlify CMS

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Netlify CMS Reviews

Best Headless CMS in 2022
Another open-source headless system, Netlify CMS, can be successfully used with any static generator for a more pleasant and faster web project. The tool is created as a single-page React app. Using Netlify, the content is stored in your Git repository alongside your code for easier versioning, multi-channel publishing, and the option to handle content updates directly in...
Source: flatlogic.com
Best Headless CMS for 2020
I did some research on headless CMS the last few weeks since I am creating some websites for small business. Therefore pricey solution are not an option and open source would be prefered. I did check out Netlify CMS and Strapi.
Source: dev.to
34 Headless CMS That Should Be On Your Radar
Netlify CMS — built by a community of open source contributors — is an extensible CMS built atop React. The platform features an editor-friendly interface and intuitive workflows for content authors.
Source: www.cmswire.com

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Netlify CMS. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Netlify CMS mentions (3)

  • Creating a website that the client can edit.
    Looks like there was a pull request merged about 8 months ago https://github.com/netlify/netlify-cms, otherwise it's been like two years. I found a post about it on netlify at one point too, where netlify basically just washed their hands of it. Shame. I REALLY loved it's simplicity and git based approach but I can't have clients using a CMS that works that way with no hope of fixes. I'm still trying to find... Source: over 2 years ago
  • The Best 10+ Open Source Headless CMS 2022
    You may give editors a friendly UI and simple workflows with the help of the open source content management system Netlify CMS for your Git workflow. It may be used with any static site generator to produce web projects that are quicker and more adaptable. Besides, it also helps in multi-channel publishing and handling content updates inside Git. It is designed as a one-page React application; thus, you can create... - Source: dev.to / over 2 years ago
  • Ask HN: Best (Low-/No-Code) Solution for Simple Web-Based Database Front Ends
    Here are a few that are in the ball park, but mostly lacking the form bit (you have to make your own though most of these offer a way to have a append-only user for the form to act as): - Strapi (https://github.com/strapi/strapi) - Directus (https://github.com/directus/directus) - React Admin (https://github.com/marmelab/react-admin) - Netlify CMS - a bit off the mark but maybe worth considering... - Source: Hacker News / about 4 years ago

What are some alternatives?

When comparing Freshdesk and Netlify CMS, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

DatoCMS - Connect DatoCMS to your favorite site generator, build the perfect backend and deploy anywhere you like.

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