Software Alternatives, Accelerators & Startups

LiveAgent VS Netlify CMS

Compare LiveAgent VS Netlify CMS and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Netlify CMS logo Netlify CMS

An open-source CMS for your Git workflow
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Netlify CMS Landing page
    Landing page //
    2023-08-01

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Netlify CMS features and specs

  • Ease of Use
    Netlify CMS is designed to be user-friendly, providing a simple interface for content editors. It allows non-technical users to manage content without needing to understand complex coding or technical details.
  • Git Integration
    Being Git-based, Netlify CMS integrates seamlessly with Git repositories, allowing you to manage content in a version-controlled manner. This makes tracking changes and collaboration among multiple content editors straightforward.
  • Static Site Support
    Netlify CMS is particularly well-suited for static site generators like Jekyll, Hugo, and Gatsby. It complements the JAMstack architecture, enabling consistent workflows from development to deployment.
  • Customizable
    Highly customizable, allowing developers to tailor the admin interface and workflows to match the specific needs of a project. You can define custom widgets, workflows, and even authentication methods.
  • Open Source
    As an open-source project, Netlify CMS benefits from community contributions and transparency. Users can inspect the source code, contribute new features, or fork the repository to create bespoke solutions.
  • Built-in Previews
    Offers real-time preview capabilities, enabling content editors to see exactly how their content will appear on the live site as they are editing it. This reduces the likelihood of formatting errors and enhances content quality.
  • Deploy Hooks
    Integrates well with Netlify's deployment hooks, allowing for smooth continuous deployment processes. Changes in the CMS can trigger automatic rebuilds and deployments of the site.

Possible disadvantages of Netlify CMS

  • Complexity for Advanced Customization
    Though customizable, more advanced setups might require a more significant understanding of JavaScript, React, and Git, which can be a barrier for some developers.
  • Limited Plugins and Extensions
    Compared to other content management systems like WordPress, the ecosystem for plugins and extensions is relatively limited. This can restrict functionality and necessitate more custom development.
  • Dependency on Git
    As a Git-based CMS, it requires content editors to have at least a basic understanding of Git workflows. This could be a hurdle for smaller teams or non-technical editors.
  • Performance for Large Sites
    Managing a large number of markdown files directly in a Git repository can become cumbersome and affect performance, particularly for very large sites with many contributors.
  • Learning Curve
    While user-friendly once set up, the initial setup and configuration can be complex, particularly for those unfamiliar with the JAMstack approach or static site generators.
  • Lack of Built-in Analytics
    Unlike some other CMS platforms, Netlify CMS does not come with built-in analytics or performance tracking. Users will need to integrate third-party solutions to gather such data.
  • Content Workflow
    For more complex content workflows, including roles and permissions, additional customization or third-party tools are often required. This can complicate the setup and ongoing maintenance.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Netlify CMS videos

Netlify CMS

More videos:

  • Tutorial - Netlify CMS Tutorial - Build a GatsbyJS Blog in 7 Minutes!
  • Review - Netlify CMS - Content Management System (using Gridsome)

Category Popularity

0-100% (relative to LiveAgent and Netlify CMS)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Netlify CMS.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Netlify CMS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Netlify CMS

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Netlify CMS Reviews

Best Headless CMS in 2022
Another open-source headless system, Netlify CMS, can be successfully used with any static generator for a more pleasant and faster web project. The tool is created as a single-page React app. Using Netlify, the content is stored in your Git repository alongside your code for easier versioning, multi-channel publishing, and the option to handle content updates directly in...
Source: flatlogic.com
Best Headless CMS for 2020
I did some research on headless CMS the last few weeks since I am creating some websites for small business. Therefore pricey solution are not an option and open source would be prefered. I did check out Netlify CMS and Strapi.
Source: dev.to
34 Headless CMS That Should Be On Your Radar
Netlify CMS — built by a community of open source contributors — is an extensible CMS built atop React. The platform features an editor-friendly interface and intuitive workflows for content authors.
Source: www.cmswire.com

Social recommendations and mentions

Based on our record, Netlify CMS seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Netlify CMS mentions (3)

  • Creating a website that the client can edit.
    Looks like there was a pull request merged about 8 months ago https://github.com/netlify/netlify-cms, otherwise it's been like two years. I found a post about it on netlify at one point too, where netlify basically just washed their hands of it. Shame. I REALLY loved it's simplicity and git based approach but I can't have clients using a CMS that works that way with no hope of fixes. I'm still trying to find... Source: over 2 years ago
  • The Best 10+ Open Source Headless CMS 2022
    You may give editors a friendly UI and simple workflows with the help of the open source content management system Netlify CMS for your Git workflow. It may be used with any static site generator to produce web projects that are quicker and more adaptable. Besides, it also helps in multi-channel publishing and handling content updates inside Git. It is designed as a one-page React application; thus, you can create... - Source: dev.to / almost 3 years ago
  • Ask HN: Best (Low-/No-Code) Solution for Simple Web-Based Database Front Ends
    Here are a few that are in the ball park, but mostly lacking the form bit (you have to make your own though most of these offer a way to have a append-only user for the form to act as): - Strapi (https://github.com/strapi/strapi) - Directus (https://github.com/directus/directus) - React Admin (https://github.com/marmelab/react-admin) - Netlify CMS - a bit off the mark but maybe worth considering... - Source: Hacker News / about 4 years ago

What are some alternatives?

When comparing LiveAgent and Netlify CMS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DatoCMS - Connect DatoCMS to your favorite site generator, build the perfect backend and deploy anywhere you like.