Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Motion Firefox Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Motion Firefox mentions (15)

• Ask HN: I Need a Calendar App

  Motion is what your are looking for. https://usemotion.com Disclaimer: I worked there for a bit. - Source: Hacker News / 12 months ago

• What is “that one proprietary app” that you still (have to) use?

  I use this AI productivity app called "Motion" (usemotion.com). It requires google maps or outlook. I really can't stand that but it's been so helpful for me, I still use google calendar as my main calendar. Source: about 1 year ago

• Llama Life integration? (timeboxing app)

  I’m curious to hear more about your experience. I don’t work closely with other people, but I use Motion, which has features specifically for teams to automatically rearrange their 1:1s and tasks based on each other’s availability. Source: over 1 year ago

• how do you deal with adhd ads - do you research them?

  RE specific products: I'm curious about usemotion.com and https://www.getinflow.io/. Source: over 1 year ago

• Calendar app like motion but less expensive?

  Motion (usemotion.com) keeps advertising to me and as far as I can tell, it offers one really nice feature which is the ability to have events with concrete durations but times that aren't set in stone so the calendar can automatically move them for you. This seems really interesting to me and I'd be interested in trying it, but much like with Superhuman for email, I just can't justify the price. $34/mo or $240/yr... Source: over 1 year ago