Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Momentum Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Momentum mentions (10)

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  I find a lot of scenic wallpapers through the Momentum extension (Chrome). You can also find them at momentumdash.com. Best of all, they always fit perfectly. I use multiple monitors, so it's nice to have variety. I have about 400 photos that rotate daily. Source: about 1 year ago

• name tryout tool - Momentum extension

  Hi, it just occurred to me to share a browser extension I've used for a while, that's nice for a lot of things, it shows up on your new tab page, and has a nice picture and nice quotes but also has a place to identify what you're trying to, focus on, but it also first asks you your name (and you can change it whenever you want) and then regularly addresses you with that name when you open a new tab, it's called... Source: over 1 year ago

• 3 websites to customize and build your own homepage

  Https://momentumdash.com - (3million + active users) replace your new tab page with a custom dashboard that features weather, to do list, and inspiration. Source: almost 2 years ago

• How to remove irrelevant announcements from Chrome new tab page?

  You could spring for a corporate subscription to something like Momentum Plus, which is pretty sweet and comes with a bunch of useful features. Source: about 2 years ago

• A New Tab extension to solve your "too many tabs" problem

  Cons. Not suitable for an everyday new tab. Toby fully focuses on work mode and I don't want to have as many actions on my start page. I couldn't sacrifice the simplicity of uTab and the beauty of Momentum. Source: over 2 years ago