Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

MIT App Inventor Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

MIT App Inventor mentions (40)

• Looking for savable graphing methods

  First thought, play with MIT App Inventor https://appinventor.mit.edu/, they have dedicated blocks for graphing and cross-platform implementations of Bluetooth for Android and iOS. The data format is still up to you. Source: about 1 year ago

• App for recording time periods

  Or you could go to https://appinventor.mit.edu/ and design your own custom app (no widget, though). Source: about 1 year ago

• Easiest code to learn to make an app?

  If you want to make a mobile app you could try https://appinventor.mit.edu/. Source: about 1 year ago

• Trying to have a Ubuntu server I can turn on from my phone, log in as user, and start the Docker containers for my server. How do I automate this process?

  Maybe a raspberry pi that's on 24/7 connected to wifi and use that to send the wake over lan signal to the server? Arduino on the power pins also works, I did something quite similar but with a Bluetooth board, the code was really simple I just made an Android app with MIT app inventor that sent a signal to the hc_05 bt board, once the Arduino received that signal it shorted the power pin to 5v for half a second... Source: over 1 year ago

• Am searching for a partner who can help me with an app idea

  If your idea isn't complicated, have a look at MIT App Inventor. It literally is, drag-and-drop. That should get you started. Source: over 1 year ago