Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Microsoft PowerApps Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Microsoft PowerApps mentions (12)

• Are Exchange Shell skills still valuable?

  On-prem exchange is phasing out quickly, but those skills can still be very useful in MS Powershell/PowerApps. Source: about 1 year ago

• Looking for a simple solution.

  If you have an Office 365 license (likely if you're using Excel), Microsoft PowerApps are a decent option for a low code platform. You can create a SQL Server to hold the data and connect it to PowerApps to view/edit the data. Source: over 1 year ago

• Use Power Automate to Retrieve Data from an Azure Function for Reporting

  This post explores how to automate the process using Power Automate. If you haven’t used Power Automate before it’s part of the Power Platform suite of tools that includes Power Platform, Power Pages, Power Virtual Agents, andPower BI. - Source: dev.to / over 1 year ago

• Finding the right low-code platform has been very stressful/confusing

  PowerApps (obviously) - https://powerapps.microsoft.com/en-us/ - Created by Microsoft, it's easy to use but can be a bit expensive side. You do get value for your money. Source: almost 2 years ago

• Are there any benefits to learn coding that can help with recruiting practices?

  Microsoft's Power Platform comes to mind - Power Apps and Power Automate specifically. You can automate a whole host of things with Power Automate, such as engagement with Microsoft Forms, emails, approvals, etc. Source: over 2 years ago