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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Microsoft Clarity should be more popular than Freshdesk. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Microsoft Clarity provides masking options to prevent sensitive text from being sent to servers. By default, Clarity masks all sensitive text, such as email addresses and information entered by users. It offers three masking modes:. - Source: dev.to / about 2 months ago
Microsoft Clarity - Session recording completely free with "no traffic limits", no project limits, and no sampling. - Source: dev.to / 4 months ago
THAT said, MS does have a free heatmapping tool which I've not tried yet. https://clarity.microsoft.com/. Source: 12 months ago
In terms of getting people unstuck and improving the app we just recently integrated Microsoft Clarity https://clarity.microsoft.com/ which is very similar to Hotjar 🔥 https://www.hotjar.com in our Android and Web apps ( not iOS ) The way it works is it doesn't record the screen but it actually reassembles a simulation of your screen and movements from our code and where it thinks you moved/clicked. It also masks... Source: about 1 year ago
Surprisingly, Microsoft Clarity is pretty good...and 100% free. Source: about 1 year ago
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