Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

MediaGoblin Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

MediaGoblin mentions (4)

• We need more of Richard Stallman, not less

  >The organization and ideas should transcend an individual. It is never the case is my observation (as much as I want you to be correct). Any attempt to detach individual form the goals/idea of an organization leads to bureaucracy, incompetence, and perhaps most importantly authoritarianism of the evil kind. ( there are relatively benign versions of authoritarianism ) >when the ideas seem to be really more needed... - Source: Hacker News / 12 months ago

• We need more of Richard Stallman, not less

  The organization and ideas should transcend an individual. The organization right now seems headed for irrelevance, when the ideas seem to be really more needed now that ever. Right now he’s and his camp are in charge, so if he and the group want to run it into the ground so be it. Hopefully the ideas live on and some group can carry it forward. I always thing back to media goblin as something that should be... - Source: Hacker News / 12 months ago

• Looking for a selfhosted public photo album, ideally similar to Imgur

  The closest one I can think of to imgur is Mediagoblin. Source: almost 3 years ago

• Self-Hosting Public-Facing NextCloud Server

  Personally, I wouldn't use Nextcloud for photos. Instead, I'd look at Lychee, Media Goblin or something dedicated to photo hosting. Lychee looks great, but turned me off because when I looked at it, it seemed to be like Apple Photos in that it puts image files in a database file instead of just raw files in folders. Source: about 3 years ago