Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

MarbleFlows Reviews

1. Ekaterina Zhidkova

   | Head of Hr products&services at Skyeng | about 2 years ago
   simple-in-use app

   It's a very simple-in-use app for building onboarding workflows. The app has a very intuitive interface. I like it! First, the app helps you decide on choosing a possible layout. Then, you can customize your workflow according to your brand book. It is really important, most apps don't do that. You can add different types of content to the flow, not only images and videos, but also games and other interective elements. I'd definitely recommend this tool.

   🏁 Competitors: fridaylabs.net Friday, Cleverbot

   👍 Pros:    Simple to setup|Well designed|Customize|User-friendly

   👎 Cons:    Poor functionality
2. Guest

   about 2 years ago
   Easy to use, Amazing design

   👍 Pros:    Simple yet powerful and efficient tool|Easy to use|Fantastic design
3. sasha

   | csm at glostars | about 2 years ago
   Great software for user updates

   experience with the product was very good. We intend to use it to update our users about new features inside the product. Simple flow takes not more than 10 min to create and embed on the website right away. We've also connected our product with flows so we can track each unique user in every flow. The analytics given by the app are good also for an overview.

   🏁 Competitors: Pendo

   👍 Pros:    Simple and easy.|Faster and cheaper than others|Templates are great|Image customization

   👎 Cons:    Sometimes the download is slow

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

MarbleFlows mentions (0)