Software Alternatives, Accelerators & Startups

MarbleFlows VS LiveAgent

Compare MarbleFlows VS LiveAgent and see what are their differences

MarbleFlows logo MarbleFlows

All-in-one gamified onboarding and engagement software

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • MarbleFlows Landing page
    Landing page //
    2023-09-08

MarbleFlows is an all-in-one gamified onboarding and engagement software for creating user flows in-product, on the website or in academies.

For Customer Success Managers the platform provides a possibility to understand users better, segment them more accurately and create personalised approach for each user group or even individual user.

For Product Teams MarbleFlows provides the way to increase features usage and revenue, while leveraging product engagement.

For Marketers it gives the opportunity to convert website traffic into leads and to make pre-screening of the visitors to get high-quality leads.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

MarbleFlows features and specs

  • drag and drop: Yes
  • no code: Yes
  • website embed: Yes
  • share via snippet: Yes
  • share via link: Yes
  • content blocks: Yes
  • conditional logic: Yes
  • gamification blocks: Yes
  • page customization: Yes
  • teamplates: Yes
  • analytics: Yes
  • pop-up embed: Yes
  • support: Yes
  • slack community: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

MarbleFlows videos

MarbleFlows Introduction

More videos:

  • Demo - MarbleFlows Lifetime Deal $49 - Automated And Engaging Onboarding Tools | MarbleFlows Review & Demo
  • Tutorial - How To Grow Your Business With Marbleflows By Customer Engagement
  • Review - Introducing MarbleFlows : Automate Your User On-boarding and Engagement

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to MarbleFlows and LiveAgent)
Sales
100 100%
0% 0
Customer Support
0 0%
100% 100
AI
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing MarbleFlows and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare MarbleFlows and LiveAgent

MarbleFlows Reviews

  1. simple-in-use app

    It's a very simple-in-use app for building onboarding workflows. The app has a very intuitive interface. I like it! First, the app helps you decide on choosing a possible layout. Then, you can customize your workflow according to your brand book. It is really important, most apps don't do that. You can add different types of content to the flow, not only images and videos, but also games and other interective elements. I'd definitely recommend this tool.

    ๐Ÿ Competitors: fridaylabs.net Friday, Cleverbot
    ๐Ÿ‘ Pros:    Simple to setup|Well designed|Customize|User-friendly
    ๐Ÿ‘Ž Cons:    Poor functionality
  2. Easy to use, Amazing design
    ๐Ÿ‘ Pros:    Simple yet powerful and efficient tool|Easy to use|Fantastic design
  3. Great software for user updates

    experience with the product was very good. We intend to use it to update our users about new features inside the product. Simple flow takes not more than 10 min to create and embed on the website right away. We've also connected our product with flows so we can track each unique user in every flow. The analytics given by the app are good also for an overview.

    ๐Ÿ Competitors: Pendo
    ๐Ÿ‘ Pros:    Simple and easy.|Faster and cheaper than others|Templates are great|Image customization
    ๐Ÿ‘Ž Cons:    Sometimes the download is slow

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing MarbleFlows and LiveAgent, you can also consider the following products

MagicForm - Replacing Intercom with ChatGPT

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Taplio - Taplio is the first AI-powered personal branding tool for LinkedIn.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Glambase - The Glambase platform provides the ability and the tools to create, promote, and monetize AI-powered virtual influencers.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.