Freshdesk VS Mailmeteor

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Mailmeteor Reviews

1. Pierre Dubuc    

   CMO at OCR | about 4 years ago
   Great mail merge tool for Gmail

   Very handy mail merge solution. I send emails right from my google spreadsheet and it takes a few minutes to go out!

   🏁 Competitors: Yet Another Mail Merge (YAMM)

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Mailmeteor mentions (60)

• Mass email with attached PDF

  The only thing is that I need to send some emails with an attached PDF (2MB), but using Mailmeteor you have to pay to be able to use the attach file function. Does anyone know an alternative to send attached files via a no-cost alternative? Source: 10 months ago

• One off email sequences

  One option would be to use a customer relationship management (CRM) tool that allows you to create email templates and automate follow-up emails. Many CRM tools have this functionality built-in, so you can easily customize your emails with the job title, recipient's name, and company name. You can then set up the CRM to automatically send follow-up emails at predetermined intervals. Another option would be to use... Source: over 1 year ago

• How to Contact a Lot of People at Once through Email

  Once you have the spreadsheet of emails, there are two routes you can go about to send personalized emails. The easier way, and the way I recommend, is to use software that does this for you, like MailMeteor. While you have to pay a little bit for the premium account, I highly recommend it as it allows you send up to 2000 emails a day, personalized based on the columns in your spreadsheet that you connect to it... Source: over 1 year ago

• Cold Email Mastery - Cold Email Wizard Opinions?

  Also recommending Mailmeteor as a great alternative to Lemlist and YAMM. Source: almost 2 years ago

• PR cold emailing tools- Please suggest!

  Recommending Mailmeteor as a great PR cold emailing tool. It will help you contact journalists at scale while still personalize your emails. Source: almost 2 years ago