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Freshdesk VS lemlist

Compare Freshdesk VS lemlist and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

lemlist logo lemlist

Send emails that get replies 💌
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • lemlist Landing page
    Landing page //
    2023-09-14

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

lemlist features and specs

  • Personalization
    Lemlist offers advanced personalization options that allow users to customize emails with images, videos, and personalized text, making your outreach efforts more engaging and effective.
  • Automation
    The platform provides robust automation features that enable users to set up email sequences, follow-ups, and other tasks, reducing manual efforts and saving time.
  • Deliverability
    Lemlist includes features designed to improve email deliverability, such as warm-up tools and analytics to keep your emails out of the spam folder.
  • Integrated CRM
    Lemlist offers an integrated CRM system, making it easier to manage and track the progress of your campaigns directly within the platform.
  • Ease of Use
    The user interface is intuitive and user-friendly, which makes it accessible for beginners while still offering advanced features for experienced users.
  • Third-party Integrations
    Lemlist integrates with various third-party tools like HubSpot, Salesforce, and Zapier, allowing for seamless workflow automation and data synchronization.

Possible disadvantages of lemlist

  • Pricing
    Lemlist's pricing can be on the higher side, especially for small businesses or startups working with limited budgets.
  • Learning Curve
    While the platform is generally user-friendly, some advanced features may require time to learn and fully utilize, potentially posing a challenge for newcomers.
  • Limited A/B Testing
    Compared to some other platforms, Lemlist offers more limited A/B testing options which might restrict users from thoroughly testing various email strategies.
  • Template Variety
    The number of pre-built email templates available might be limited, necessitating more effort from users to create their templates from scratch.
  • Support
    Some users have reported that customer support can be slow or not as responsive as expected, which might affect timely issue resolution.
  • Mobile App
    Lemlist currently lacks a dedicated mobile app, which could be a disadvantage for users who prefer managing their campaigns on the go.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of lemlist

Overall verdict

  • Yes, lemlist is generally considered a good tool for businesses looking to enhance their email outreach campaigns. It offers robust features and a user-friendly experience that make it suitable for various types of users.

Why this product is good

  • lemlist is known for its excellent email outreach capabilities, including personalized email campaigns, automated sequences, and intuitive user interface. Users often appreciate its focus on deliverability, ensuring that emails reach inboxes effectively. The platform provides analytics and insights to help refine strategies and improve engagement rates.

Recommended for

  • Small to medium-sized businesses needing efficient email outreach
  • Sales teams looking to improve lead generation
  • Marketers seeking better personalization in email campaigns
  • Agencies managing email strategies for multiple clients

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

lemlist videos

+ Add

Lemlist Review & Full Walkthrough + Tool For Automating & Personalizing Outreach Emails

More videos:

  • Review - Lemlist Review: Is it Really Better Than Mailshake?
  • Review - Lemlist Review - A perfect tool for Growth Hacker.

Category Popularity

0-100% (relative to Freshdesk and lemlist)

Freshdesk

lemlist

Customer Support
100 100%
Customer Support
0% 0
Lead Generation
0 0%
Lead Generation
100% 100
Help Desk
100 100%
Help Desk
0% 0
LinkedIn Tools
0 0%
LinkedIn Tools
100% 100

User comments

Share your experience with using Freshdesk and lemlist. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and lemlist

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

lemlist Reviews

23 Best Cold Email WarmUp Tools in 2022 (Free + Paid)
Once you have logged in your account in Lemlist, you can set the number of emails you want to send each day, and the program will automatically begin to send and respond to emails. Lemwarm makes sure to reply to your emails so that it looks like a real conversation (even though we noticed that emails were most of the time stuffed with random keywords), mark them as...
Source: inguide.in

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

lemlist mentions (0)

We have not tracked any mentions of lemlist yet. Tracking of lemlist recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and lemlist, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Instantly.ai - Build your own infinitely scalable cold email outreach system with Instantly.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Reply.io - Reply.io is an AI-driven sales engagement platform that automates cold outreach through unlimited mailboxes, converts website traffic into booked meetings with AI Chat, and empowers your team to streamline the entire sales process with AI SDRs.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SmartLead.ai - Email Automation Platform

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