Freshdesk VS KeePass

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

KeePass Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

KeePass mentions (206)

• Ask HN: Why do people use Password Managers?

  And the best part is there are solutions already that do this: https://keepass.info/ Does it work on Android or iOS? - Source: Hacker News / 5 months ago

• Ask HN: Why do people use Password Managers?

  The key difference here being that this is two way hashing so passwords can be decrypted. In reality, there are a lot of attack vectors like MITM, event logging or sometimes straight up storing data in plaintext. Through these hackers can generally get passwords of all users of these services. So, why don't people use local password managers? Just a txt file encrypted with "master password" should be pretty... - Source: Hacker News / 5 months ago

• Google-hosted malvertising leads to fake Keepass site that looks genuine

  When you're at a point where you're relying on a display name to make security-critical decisions, you've already lost. Character substitutions like ķeepass or ƙeepass or keypass are at least possible to spot if you know the name of the product, but not the full URL. But there are many ways to create lookalike domains that don't change the product name: https://keepass.org https://keepass.net https://keepass.info... - Source: Hacker News / 7 months ago

• Google announces passwordless by default: Make the switch to passkeys

  > People love to hate on passwords but the reality is that for many circumstances (threat models) they are the best compromise. You can make them more than strong enough (take 32+ bytes out of /dev/random and encode however you like, nobody will ever brute force that in this universe) and various passwords managers solve the problem of re-use (never reuse a password). > And it comes with the benefit that you... - Source: Hacker News / 7 months ago

• If you cannot download any books, then you’re on one of the scam sites

  If you have used this combo at many sites (which is of course not recommended) then download one of the available free Password Managers like Keepass, Bitwarden, Lastpass or any others you can find with a Google Search. Source: 7 months ago