Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

JustWatch Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

JustWatch mentions (299)

• Show HN: I made an app that helps you find where to stream movies and TV shows

  This is nice! At first I thought it was wheel-reinvented https://justwatch.com, but unlike that site, this one shows you which services in each country have the content you're looking for, so that you can watch whatever you want, simply by traveling internationally, or by using a VPN. - Source: Hacker News / about 1 month ago

• I believe the illusion of convenience with streaming is starting to finally break down

  The fact that we need a justwatch.com is just one of the many reasons physical media will always be king. Even WB with their great collection of movies and subsidiaries can't keep their own content on their own streaming service all the time... Source: 6 months ago

• SD vs HD

  Check justwatch.com to see which services offer your content in HD. Source: 8 months ago

• Doctor who the movie

  Depends on where you live. Have a look on justwatch.com and it should point you in the right direction. Source: 8 months ago

• Wintry movies/shows on FREE streaming channels

  Let's hear your picks for wintry movies/shows currently available on a free ad-supported streaming service. (The justwatch.com is handy for finding out which movies/shows are currently available on various free and paid streaming services.). Source: 10 months ago