Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

JSON to CSV Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago

JSON to CSV mentions (4)

• 5 useful JSON tools to improve your productivity

  There exist many different tools that help convert JSON data to other formats like XML, CSV, YAML, etc. One tool that I've liked within this category is Konklone.io, built by Eric Mill, because it acts as a lightweight and simple tool to help quickly convert JSON data into CSV. - Source: dev.to / about 2 years ago

• Exporting music play history for Last.fm

  That spits back a bunch of JSON code in the browser that I saved as a text file. I then used a website like JSON TO CSV Converter to convert the JSON to a tabular csv format. The result is a table that has a row for each time I listened to the track, when and how long I listened to it as well as the other standard data like which app and platform I used to listen, the track information such as album, artist etc. Source: over 3 years ago

• Downloading Your Macros

  Https://konklone.io/json/ has always worked well for me. Source: almost 4 years ago

• How to I search for a specific tag and can I export the results as a textfile or spreatsheat?

  I used Overpass Turbo to search for shop=*, then export > copy geojson, paste into https://konklone.io/json/ and then downloaded the csv file to open in Excel. Source: almost 4 years ago