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Freshdesk VS JetBrains

Compare Freshdesk VS JetBrains and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

JetBrains logo JetBrains

The World's Leading Vendor of Professional Development Tools
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • JetBrains Landing page
    Landing page //
    2023-09-26

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

JetBrains features and specs

  • Comprehensive IDE Features
    JetBrains offers a wide range of integrated development environments (IDEs) tailored for different languages, including IntelliJ IDEA for Java, PyCharm for Python, and WebStorm for JavaScript. These IDEs come with advanced code editing, debugging, and testing tools that enhance productivity and support efficient code management.
  • Smart Code Completion
    JetBrains IDEs provide intelligent code completion that suggests potential code elements as you type, helping to reduce errors and speed up coding. This feature is particularly useful in large codebases where it aids navigation and reduces the cognitive load on the developer.
  • Refactoring Tools
    JetBrains provides powerful refactoring tools that allow developers to modify code structure without changing its functionality, making it easier to improve code readability, optimize performance, and manage large projects.
  • Version Control System Integration
    JetBrains products seamlessly integrate with popular version control systems such as Git, Mercurial, and Subversion, enabling streamlined project management and collaboration among development teams.
  • Extensive Plugin Ecosystem
    The JetBrains marketplace offers a vast array of plugins and extensions, allowing users to customize their development environment to suit particular project needs or preferences, thereby enhancing functionalities and features.

Possible disadvantages of JetBrains

  • High Resource Consumption
    JetBrains IDEs might require significant system resources, which can lead to slow performance on less powerful computers. This can hamper efficiency, especially when working with large codebases or on hardware with limited processing power.
  • Cost
    While JetBrains provides a high-quality product, the subscription-based pricing model might be costly for individual developers or small teams, particularly when budget constraints are a concern.
  • Complexity for Beginners
    Due to the wide array of features and functionalities, JetBrains IDEs may have a steep learning curve for beginners, which can be overwhelming and may require significant time investment to become proficient.
  • Limited Support for Less Popular Languages
    JetBrains focuses on popular languages and technologies, which might mean limited support or fewer features for less commonly used programming languages, forcing developers working with these languages to seek alternative tools.
  • Frequent Updates
    While updates can bring improvements and new features, JetBrains products frequently receive updates which can sometimes disrupt development processes or require time to adjust to interface changes and new tools.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

JetBrains videos

+ Add

My Thoughts On JetBrains Fleet

More videos:

  • Review - Build a Real World Java Application w/ JetBrains Academy
  • Review - JetBrains Aqua Preview

Category Popularity

0-100% (relative to Freshdesk and JetBrains)

Freshdesk

JetBrains

Customer Support
100 100%
Customer Support
0% 0
Chatbots
0 0%
Chatbots
100% 100
Help Desk
100 100%
Help Desk
0% 0
Code Coverage
0 0%
Code Coverage
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and JetBrains

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

JetBrains Reviews

12 Best Online IDE and Code Editors to Develop Web Applications
Get fresh, reproducible, ready-to-use, and automated space cloud dev environments in seconds and start coding with JetBrains IDE – Space. It is the single solution for software projects and teams by taking responsibility for the complete development lifecycle starting from CI/CD pipelines and hosting Git repositories to the publishing packages.
Source: geekflare.com

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than JetBrains. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

JetBrains mentions (2)

  • How To Use PyCharm As A Python Developer
    First, you'll need to download PyCharm from jetbrains.com. There are two editions - the free Community edition and the paid Professional edition with additional features. - Source: dev.to / over 1 year ago
  • Is there an IDE that actually does it all?
    Sort of, https://jetbrains.com has IDEs for almost all languages, it’s all based on the same core IDE engine, but tweaked for the language at hand. You generally don’t feel lost switching between projects as they have the same general tools/layout and keybindings etc. With an all products license you can use any IDE variant with the same subscription. Source: over 2 years ago

What are some alternatives?

When comparing Freshdesk and JetBrains, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Acobot Live Chat Robot - Turn more browsers into buyers

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Voiceflow - Build voice apps in your browser without coding

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

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