Software Alternatives, Accelerators & Startups

Freshdesk VS Insomnia REST

Compare Freshdesk VS Insomnia REST and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Insomnia REST logo Insomnia REST

The most intuitive cross-platform REST API Client 😴
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Insomnia REST Landing page
    Landing page //
    2023-10-05

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Insomnia REST videos

3 Reasons to use Insomnia REST Client in your Exploratory API Testing

More videos:

  • Tutorial - Insomnia REST Client Tutorial

Category Popularity

0-100% (relative to Freshdesk and Insomnia REST)
Customer Support
100 100%
0% 0
API Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Developer Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Insomnia REST

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Insomnia REST Reviews

Top 10 HTTP Client and Web Debugging Proxy Tools (2023)
Insomnia REST is the best alternative for Postman. It has more than 350 open-source plugins, plus GraphQL built-in with multiple protocol support. Since GraphQL is an added value, you can fully automate the entire lifecycle of APIs, build and debug them efficiently and with ease.
15 Best Postman Alternatives for Automated API Testing [2022 Updated]
Insomnia by Kong enables you to deliver high-quality APIs through collaboration. This postman alternative also includes testing suites, which allow you to create functional tests and centralize APIs. With this platform’s streamlined API client, sending GraphQL, REST, and SOAP requests are simple. Defining variables such as authentication credentials allows you to manage...
Source: testsigma.com

Social recommendations and mentions

Based on our record, Insomnia REST seems to be a lot more popular than Freshdesk. While we know about 121 links to Insomnia REST, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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Insomnia REST mentions (121)

  • The Best Alternatives to Postman for API Testing
    To get started with Insomnia, download it from the official website, install it, and create a new request by selecting the appropriate HTTP method and entering your endpoint URL. - Source: dev.to / 11 days ago
  • Building a RESTful API with Node.js and Express
    Use tools like Postman or Insomnia to test the API endpoints and ensure they behave as expected. - Source: dev.to / 2 months ago
  • Make your Azure OpenAI apps compliant with RBAC
    We will be performing all of the authentication requests manually, however for testing purposes, you might want to use an API testing tool such as Postman or Insomnia. - Source: dev.to / 3 months ago
  • Local automation
    For a very long time, the go-to tool was curl. Great, always available command line tool. Unfortunately, there is one small issue. It’s hard to keep requests and collect them in collections, it’s great for one-time shots or debugging, but for constant working with API could be painful. To solve it, I started working with tools like Postman/Insomnia. Then eh... Strange licensing model, or changes which occurred... - Source: dev.to / 3 months ago
  • Tools that Make Me Productive as a Software Engineer
    At first, I used Postman for testing APIs because it had a lot of features. But I switched to Insomnia because it was easier to use and kept everything organized. The big problem with Insomnia was that it deleted all my saved work when it made me create an account to keep using it. - Source: dev.to / 3 months ago
View more

What are some alternatives?

When comparing Freshdesk and Insomnia REST, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Postman - The Collaboration Platform for API Development

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Hoppscotch - Open source API development ecosystem

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Paw.cloud - Paw is a REST client for Mac.