Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Huginn should be more popular than Freshdesk. It has been mentiond 65 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Https://n8n.io/, https://github.com/huginn/huginn, https://automatisch.io/, https://www.activepieces.com/ and theres a lot more... I've used n8n, node-red, and huginn (a while back), but imo n8n has been the simplest off the shelf. - Source: Hacker News / 3 months ago
The device itself is really cute. I'm not sure about handing oauth tokens to all my accounts to a third party for them to run huginn/selenium on a backend that might not be online for more than a year. I'm barely comfortable with Alexa having a connection to my iTunes for podcasts. What happens when Uber or whoever decides to throw a captcha between Rabbit and the web frontend? I'd like to see it do more than help... - Source: Hacker News / 4 months ago
I skipped to chapter 9 in the article ("Clogged"), and it looked like Pipes failed because it didn't have a large enough team or a well-defined mission. As a result they couldn't offer a super robust product that would lure in enterprise users. "You could not purchase some number of guaranteed-to-work Pipes calls per month" is the quote from the article. The reason I think that interesting is because that's the... - Source: Hacker News / 5 months ago
"correct" is a value judgement that depends on lots of different things. Only you can decide which tool is correct. Here are some ideas: - https://camel.apache.org/ - https://www.windmill.dev/ Your idea about a queue (in redis, or postgres, or sqlite, etc) is also totally valid. These off-the-shelf tools I listed probably wouldn't give you a huge advantage IMO. - Source: Hacker News / 7 months ago
Huginn (https://github.com/huginn/huginn) has like some 39K stars on Github and the use cases it covered looks good. Source: 9 months ago
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