Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hugging Face Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Hugging Face mentions (258)

• Generating replies using Huggingface interference and Mistrial in NestJS

  Log in to your Huggingface account at https://huggingface.co. Click Access Token in the menu to generate a new token. - Source: dev.to / 7 days ago

• Vector search in Manticore

  While looking into how to create text embeddings quickly and directly, we discovered a few helpful tools that allowed us to achieve our goal. Consequently, we created an easy-to-use PHP extension that can generate text embeddings. This extension lets you pick any model from Sentence Transformers on HuggingFace. It is built on the CandleML framework, which is written in Rust and is a part of the well-known... - Source: dev.to / 13 days ago

• Understanding GPT: How To Implement a Simple GPT Model with PyTorch

  These libraries are fundamental for building and training our GPT model. PyTorch is a deep learning framework that provides flexibility and speed, while the Transformers library by Hugging Face offers pre-trained models and tokenizers, including GPT-2. - Source: dev.to / 17 days ago

• Building a Simple Chatbot using GPT model - part 2

  Hugging Face is a company and community platform making AI accessible through open-source tools, libraries, and models. It is most notable for its transformers Python library, built for natural language processing applications. This library provides developers a way to integrate ML models hosted on Hugging Face into their projects and build comprehensive ML pipelines. - Source: dev.to / 25 days ago

• Add Vector Search to Your Site

  We will use the OpenAI embeddings API to convert the content of the blog posts into vector embeddings. You will need to sign up for an API key on the OpenAI website to use the API. You will need to provide your credit card information as there is a cost associated with using the API. You can review the pricing on the OpenAI website. There are alternatives to generate embeddings. Hugging Face provides... - Source: dev.to / 24 days ago