Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

hapi.js Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

hapi.js mentions (28)

• Ask HN: Is Express still "de-facto" for building Node back ends?

  I tend to use hapi (https://hapi.dev) instead of Express if I need to write a quick backend for something these days. Fastify looks nice too but I haven't used it. Been burnt by full-stack frameworks in the past (e.g. Meteor) but they can be a good option for some. - Source: Hacker News / 8 months ago

• Unlocking the Power of NoSQL: Building a Todo API with Hapi.js and DynamoDB

  Hapi.js commonly referred to as "hapi," is an open-source web application framework for building web and application server systems in Node.js. It was created by Walmart Labs and is designed to provide a flexible and robust foundation for building web applications, APIs, and other networked software. - Source: dev.to / 8 months ago

• Node JS Microservice Frameworks for Developing Scalable Web Apps.

  Hapi – The Simple, Secure Framework Developers Trust. Source: about 1 year ago

• 10 Node.js Frameworks Every Developer Should Know

  Hapi.js is one of the best Node.js web framework, which is used for developing application program interfaces. Thanks to a strong plugin system Hapi.js, you can fully manage the development process. Hapi.js motivates the devel­oper to focus on the reuse logic instead of spending time building the infrastructure. - Source: dev.to / over 1 year ago

• Validate SvelteKit endpoints with Joi

  Joi validator used to be part of hapi but then became a standalone library that you can use everywhere where validation is needed. So for example, here's how username validation can be done:. - Source: dev.to / over 1 year ago