Freshdesk VS Grow

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Grow Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Grow mentions (13)

• Product Features

  Grow is the best platform for business intelligence and data analytics software that offers the organizations a potent tool for KPI visualization, analysis, and tracking. It provides cutting-edge technology with user-friendly features to help you reach your professional objective. To know more, visit grow.com. Source: 10 months ago

• Grow Integrations

  A Grow integration refers to the process of connecting and combining two different systems or applications. Grow is a reporting and data analytics platform that enables companies to collect, visualize, and analyze their data from various sources in one central location. If you want to integrate various systems and data sources, visit grow.com. Source: 10 months ago

• Grow.com | Platform Overview

  Grow.com is a Business Intelligence and data analytics platform that empowers organizations organization to gather, visualize and analyze their data to make data-driven decisions. Check out a quick description of our stunning product at grow.com. Your business dashboards will never look better. Source: 11 months ago

• Data Visualization Software

  In today's business world, it is imperative to keep track of numerous key performance indicators (KPIs) and metrics to achieve success. By investing in Grow's robust data visualization software, your organization can streamline data collection and make real-time smart business decisions. Contact us to learn more about Grow’s pricing, features, tools, and other services at Grow.com. Source: about 1 year ago

• BI dashboard software

  The software dashboard is a crucial component of BI dashboard software that enables you to monitor crucial data in real-time without having to repeatedly expend a lot of effort. You can use it to track the progress of your company, find chances for expansion, forecast market trends, and more. Visit grow.com for more information. Source: about 1 year ago