Freshdesk VS Databox

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Databox Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 4 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Databox mentions (6)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Databox — Business Insights & Analytics by combining other analytics & BI platforms. Free Plan offers 3 users, dashboards & data sources. 11M historical data records. - Source: dev.to / 2 months ago

• HubSpot for Marketing

  You need a plan that gives you access to workflows, and the ad events tool. If you can also get the lower tier of a paid databox subscription for reporting. Source: about 1 year ago

• How to showcase results of Google Ads campaign to a company?

  I've actually just read about this service on another post, but if it's just a way to display the data from a Google Ads account that makes it easy to interpret and to share then you can get a free account here: https://databox.com. Source: over 1 year ago

• Looking For Single Connector Solutions For Digital Marketing

  Another option is to go with something like https://databox.com/ with built-in reporting. $250 just to white label the reports seems excessive though. Source: over 1 year ago

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Databox — Business Insights & Analytics by combining other analytics & BI platforms. Free Plan offers 3 users, dashboards & data sources. 11M historical data records. - Source: dev.to / over 2 years ago