Software Alternatives, Accelerators & Startups

Intercom VS Google BigQuery

Compare Intercom VS Google BigQuery and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google BigQuery logo Google BigQuery

A fully managed data warehouse for large-scale data analytics.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Google BigQuery Landing page
    Landing page //
    2023-10-03

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Google BigQuery features and specs

  • Scalability
    BigQuery can effortlessly scale to handle large volumes of data due to its serverless architecture, thereby reducing the operational overhead of managing infrastructure.
  • Speed
    It leverages Google's infrastructure to provide high-speed data processing, making it possible to run complex queries on massive datasets in a matter of seconds.
  • Integrations
    BigQuery easily integrates with various Google Cloud Platform services, as well as other popular data tools like Looker, Tableau, and Power BI.
  • Automatic Optimization
    Features like automatic data partitioning and clustering help to optimize query performance without requiring manual tuning.
  • Security
    BigQuery provides robust security features including IAM roles, customer-managed encryption keys, and detailed audit logging.
  • Cost Efficiency
    The pricing model is based on the amount of data processed, which can be cost-effective for many use cases when compared to traditional data warehouses.
  • Managed Service
    Being fully managed, BigQuery takes care of database administration tasks such as scaling, backups, and patch management, allowing users to focus on their data and queries.

Possible disadvantages of Google BigQuery

  • Cost Predictability
    While the pay-per-use model can be cost-efficient, it can also make cost forecasting difficult. Unexpected large queries could lead to higher-than-anticipated costs.
  • Complexity
    The learning curve can be steep for those who are not already familiar with SQL or Google Cloud Platform, potentially requiring training and education.
  • Limited Updates
    BigQuery is optimized for read-heavy operations, and it can be less efficient for scenarios that require frequent updates or deletions of data.
  • Query Pricing
    Costs are based on the amount of data processed by each query, which may not be suitable for use cases that require frequent analysis of large datasets.
  • Data Transfer Costs
    While internal data movement within Google Cloud can be cost-effective, transferring data to or from other services or on-premises systems can incur additional costs.
  • Dependency on Google Cloud
    Organizations heavily invested in multi-cloud or hybrid-cloud strategies may find the dependency on Google Cloud limiting.
  • Cold Data Performance
    Query performance might be slower for so-called 'cold data,' or data that has not been queried recently, affecting the responsiveness for some workloads.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Google BigQuery

Overall verdict

  • Google BigQuery is a powerful and flexible data warehouse solution that suits a wide range of data analytics needs. Its ability to handle large volumes of data quickly makes it a preferred choice for organizations looking to leverage their data effectively.

Why this product is good

  • Google BigQuery is a fully-managed data warehouse that simplifies the analysis of large datasets. It is known for its scalability, speed, and integration with other Google Cloud services. It supports standard SQL, has built-in machine learning capabilities, and allows for seamless data integration from various sources. The serverless architecture means that users don't need to worry about infrastructure management, and its pay-as-you-go model provides cost efficiency.

Recommended for

  • Businesses requiring fast processing of large datasets
  • Organizations that already utilize Google Cloud services
  • Companies looking for a cost-effective, scalable analytics solution
  • Teams interested in using SQL for data analysis
  • Data scientists integrating machine learning with their data workflows

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Google BigQuery videos

Cloud Dataprep Tutorial - Getting Started 101

More videos:

  • Review - Advanced Data Cleanup Techniques using Cloud Dataprep (Cloud Next '19)
  • Demo - Google Cloud Dataprep Premium product demo

Category Popularity

0-100% (relative to Intercom and Google BigQuery)
Customer Support
100 100%
0% 0
Data Dashboard
0 0%
100% 100
CRM
100 100%
0% 0
Big Data
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Google BigQuery

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Google BigQuery Reviews

Data Warehouse Tools
Google BigQuery: Similar to Snowflake, BigQuery offers a pay-per-use model with separate charges for storage and queries. Storage costs start around $0.01 per GB per month, while on-demand queries are billed at $5 per TB processed.
Source: peliqan.io
Top 6 Cloud Data Warehouses in 2023
You can also use BigQuery’s columnar and ANSI SQL databases to analyze petabytes of data at a fast speed. Its capabilities extend enough to accommodate spatial analysis using SQL and BigQuery GIS. Also, you can quickly create and run machine learning (ML) models on semi or large-scale structured data using simple SQL and BigQuery ML. Also, enjoy a real-time interactive...
Source: geekflare.com
Top 5 Cloud Data Warehouses in 2023
Google BigQuery is an incredible platform for enterprises that want to run complex analytical queries or “heavy” queries that operate using a large set of data. This means it’s not ideal for running queries that are doing simple filtering or aggregation. So if your cloud data warehousing needs lightning-fast performance on a big set of data, Google BigQuery might be a great...
Top 5 BigQuery Alternatives: A Challenge of Complexity
BigQuery's emergence as an attractive analytics and data warehouse platform was a significant win, helping to drive a 45% increase in Google Cloud revenue in the last quarter. The company plans to maintain this momentum by focusing on a multi-cloud future where BigQuery advances the cause of democratized analytics.
Source: blog.panoply.io
16 Top Big Data Analytics Tools You Should Know About
Google BigQuery is a fully-managed, serverless data warehouse that enables scalable analysis over petabytes of data. It is a Platform as a Service that supports querying using ANSI SQL. It also has built-in machine learning capabilities.

Social recommendations and mentions

Based on our record, Google BigQuery should be more popular than Intercom. It has been mentiond 42 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Google BigQuery mentions (42)

  • Every Database Will Support Iceberg — Here's Why
    This isn’t hypothetical. It’s already happening. Snowflake supports reading and writing Iceberg. Databricks added Iceberg interoperability via Unity Catalog. Redshift and BigQuery are working toward it. - Source: dev.to / about 1 month ago
  • RisingWave Turns Four: Our Journey Beyond Democratizing Stream Processing
    Many of these companies first tried achieving real-time results with batch systems like Snowflake or BigQuery. But they quickly found that even five-minute batch intervals weren't fast enough for today's event-driven needs. They turn to RisingWave for its simplicity, low operational burden, and easy integration with their existing PostgreSQL-based infrastructure. - Source: dev.to / about 1 month ago
  • How to Pitch Your Boss to Adopt Apache Iceberg?
    If your team is managing large volumes of historical data using platforms like Snowflake, Amazon Redshift, or Google BigQuery, you’ve probably noticed a shift happening in the data engineering world. A new generation of data infrastructure is forming — one that prioritizes openness, interoperability, and cost-efficiency. At the center of that shift is Apache Iceberg. - Source: dev.to / about 2 months ago
  • Study Notes 2.2.7: Managing Schedules and Backfills with BigQuery in Kestra
    BigQuery Documentation: Google Cloud BigQuery. - Source: dev.to / 4 months ago
  • Docker vs. Kubernetes: Which Is Right for Your DevOps Pipeline?
    Pro Tip: Use Kubernetes operators to extend its functionality for specific cloud services like AWS RDS or GCP BigQuery. - Source: dev.to / 6 months ago
View more

What are some alternatives?

When comparing Intercom and Google BigQuery, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Databricks - Databricks provides a Unified Analytics Platform that accelerates innovation by unifying data science, engineering and business.‎What is Apache Spark?

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.

Drift - A messaging app that helps you grow your business.

Jupyter - Project Jupyter exists to develop open-source software, open-standards, and services for interactive computing across dozens of programming languages. Ready to get started? Try it in your browser Install the Notebook.