Freshdesk VS Gmail

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Gmail Reviews

1. marksachintha

   | CEO at ShiftX | 12 months ago
   Best Email Service I have ever used.

   🏁 Competitors: Slack, Microsoft Outlook, Mattermost

   👍 Pros:    No need email hosting|Can create groups/channels like slack

   👎 Cons:    Doesn't work with outlook
2. Phil_is_ill01

   over 3 years ago
   Great user interface, and ease of use. Not sure about the privacy though.

   Very happy with its offers, it has a full suite of tools. Also the user experience is great. I am not sure about the privacy though. I am not confident enough to use it for sending and receiving confidential documents.

   🏁 Competitors: Mailfence, ProtonMail

   👍 Pros:    Huge storage space|Mobile app|Easy to use|Organisation

   👎 Cons:    Security|Privacy|Data protection and security
3. Marta Garcia

   about 4 years ago
   Not good mail in terms of privacy and security

   I used to use Gmail until 4 months ago. I was really happy with this mail, it is easy to handle and, being a Google member, there are many tools available to use. However, I started to learn about the security and privacy offered by Google, which is NONE. We are selling our information and personal data to a technological giant and, many times, we are not even aware of it.

   This is why I deleted all but one of my Google-related accounts. As most people are still not aware of this, when working or contacting certain people for the first time, it is essential to do it through Gmail.

   Today, there are a few alternatives to solve this lack of privacy. After doing an intensive search and reading comments, I decided to get an account with Mailfence and, honestly, I'm very happy with their service. It's an easy to use email, with end-to-end encryption, digital signatures, calendar, document saving capabilities, ... I really recommend it for all those who are starting in the world of privacy and security. The best thing is that you can create a free account and, if you are happy with the service or need more storage space, you can switch to a paid account.

   I hope my opinion helps everyone, especially those who are thinking about whether it is really worth giving all our information in exchange for a free email.

   🏁 Competitors: Mailfence

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Gmail mentions (0)