Software Alternatives, Accelerators & Startups

Intercom VS GatsbyJS

Compare Intercom VS GatsbyJS and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GatsbyJS logo GatsbyJS

Blazing-fast static site generator for React
  • Intercom Landing page
    Landing page //
    2023-07-05
  • GatsbyJS Landing page
    Landing page //
    2023-09-12

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

GatsbyJS features and specs

  • Performance
    GatsbyJS pre-builds your site into static files for fast load times and instantaneous page loads thanks to features like code splitting, PRPL pattern, and Asset Optimization.
  • SEO-Friendly
    GatsbyJS generates static HTML, which helps search engines to index your site more effectively. Additionally, you have fine-grained control over metadata and other SEO optimizations.
  • Rich Plugin Ecosystem
    GatsbyJS boasts an extensive plugin ecosystem that covers a wide array of functionalities such as sourcing data from CMSs, adding analytics, integrating with various APIs, and much more.
  • Strong Community Support
    Gatsby has a robust and active community that provides ample documentation, tutorials, and support to help you get started and troubleshoot issues.
  • Secure and Scalable
    Since Gatsby sites are static, they are inherently more secure against traditional web-based vulnerabilities and can be scaled easily by deploying to a CDN.

Possible disadvantages of GatsbyJS

  • Build Time
    For larger sites, build times can become noticeably long as Gatsby rebuilds the entire site. This can be a bottleneck for frequent updates.
  • Less Suitable for Dynamic Content
    Since Gatsby generates static pages, it's less suited for applications that require real-time data updates or dynamic content unless they are integrated with client-side JS or third-party services.
  • Initial Setup Complexity
    Getting started with Gatsby can be complex for beginners unfamiliar with React and GraphQL, as it requires knowledge of these technologies.
  • GraphQL Learning Curve
    A significant part of customizing and extending Gatsby sites involves GraphQL queries, which can be a barrier for developers who are not yet familiar with GraphQL.
  • Plugin Quality Variability
    While Gatsby has a rich plugin ecosystem, the quality and maintenance of plugins can vary, requiring developers to vet the plugins they choose to integrate into their projects.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

GatsbyJS videos

The Great Gatsby - Movie Review by Chris Stuckmann

More videos:

  • Review - The Great Gatsby movie review
  • Review - The Ultimate Gatsby Moving Rubber Review!

Category Popularity

0-100% (relative to Intercom and GatsbyJS)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
CRM
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and GatsbyJS

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

GatsbyJS Reviews

Top JavaScript Frameworks in 2025
Gatsby JS is a free, open-source, React-based framework that is used to create static websites. It has a great ecosystem of plugins that serve various needs like sourcing data from CMSs, integrating tools, managing images using lazy loading, and more.
Source: solguruz.com
Top 10 Next.js Alternatives You Can Try
Gatsby allows you to add plugins with versatile functions and customization to increase your efficiency when developing websites. Here, you can use multiple styling approaches like Sass and CSS-in-JS library solutions to build web pages more smoothly. Moreover, using Gatsby as an alternative to Next.Js provides you with a complete learning guide to enhance your developing...
20 Next.js Alternatives Worth Considering
A React-based maestro, Gatsby transforms the way sites come to life by hooking into a rich set of data sources. Picture this: a web that’s blazing fast, where your creations go live almost before you hit ‘publish’. That’s Gatsby for you. Inside its engine, it’s got GraphQL superpowers, making data dancing across your pages a breeze.
10 Best Next.js Alternatives to Consider Today
A React-based framework, Gatsby excels in crafting static websites renowned for their exceptional performance. Leveraging GraphQL, Gatsby efficiently pulls data from diverse sources, empowering developers to build dynamic, data-driven websites effortlessly. Its expansive plugin ecosystem allows seamless integration with various data providers, content management systems...
20 Best JavaScript Frameworks For 2023
Gatsby lets users pull data from any data source imaginable – CMS like WordPress, Drupal, Netlify, Contentful, etc., or APIs, databases, or simple markdown. Unlike Next.js, which we discussed above, Gatsby does not perform server-side rendering. Instead, it generates HTML content on the client side during build time. As a result, Gatsby delivers blazing-fast performance,...

Social recommendations and mentions

Based on our record, GatsbyJS should be more popular than Intercom. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

GatsbyJS mentions (16)

  • React SEO: How to Build Search-Friendly Pages in React
    The most famous frameworks for developing SSR applications are Gatsby and Next.js. Although there are differences between them, their main goal is similar: to allow next-generation web applications to remain blazing-fast. - Source: dev.to / about 2 months ago
  • External content for GatsbyJS
    If you enjoy React and want a standard-compliant and high performance web, you should look at GatsbyJS. - Source: dev.to / 10 months ago
  • Replatforming from Gatsby to Zola!
    Since around 2019 I have used Gatsby as my static site generator. Its plugin system makes it super feature extensible. It uses React under the hood which makes components easy to write and has tons of community support. Once I had a Gatsby site styled and running, publishing blog posts is fairly trivial:. - Source: dev.to / about 1 year ago
  • Build a Documentation Website with Gatsby in 10 Mins
    Smooth DOC is a ready-to-use Gatsby theme to create a documentation website. Creating a pro-quality website like this one takes weeks. Smooth DOC saves you time and lets you focus on the content. - Source: dev.to / over 1 year ago
  • Where to begin?
    I'd start with learning HTML and CSS first, then Javascript after those. There are a lot of free online resources for learning those. For websites, I use jekyll which is a great way to start off because there are a lot of community website templates that you can customize, which is great for beginners and learning. Then I'd recommend learning/moving to React. The Gatsby website generator would be good for React... Source: over 2 years ago
View more

What are some alternatives?

When comparing Intercom and GatsbyJS, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jekyll - Jekyll is a simple, blog aware, static site generator.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hugo - Hugo is a general-purpose website framework for generating static web pages.

Drift - A messaging app that helps you grow your business.

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.