Software Alternatives & Reviews

Freshdesk VS Front App

Compare Freshdesk VS Front App and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Front App logo Front App

multi-channel inbox service for collaborative teams
Freshdesk Landing Page
Freshdesk Landing Page
Front App Landing Page
Front App Landing Page

Freshdesk details

Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Pricing URL Official Freshdesk Pricing  

Front App details

Help Desk Customer Support Customer Service
Pricing URL Official Front App Pricing  

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Front App videos

No Front App videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and Front App)


These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Front App

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    ๐Ÿ Competitors: HelpScout, Zendesk
    ๐Ÿ‘ Pros:    Straightforward|Free basic plan
    ๐Ÿ‘Ž Cons:    Missing a feature

alternatives to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like, it doesnโ€™t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
The 10 Best Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. Itโ€™s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
10 Best Call Center Software (December 2022)
Freshdeskโ€™s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.

Front App Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Front's team inboxes can work for more than email, too. It includes built-in Twitter and Facebook integrations that allow users to view mentions and messages and then reply right from Front. Or, you can connect it to your Twilio, Truly, or Intercom to add an inbox for SMS messages, phone calls, and chat messages. Each one lives in its own inbox, with the familiar email-style...

Social recommendations and mentions

Based on our record, Front App should be more popular than Freshdesk. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (9)

  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. - Source: Reddit / 3 months ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. - Source: Reddit / 9 months ago
  • Best service/product to use to handle customer service inquiries?
    Take a look at, they have a free tier. - Source: Reddit / 9 months ago
  • By Crayons and For Crayons
    The below is a demo of the Crayons Playground in action. It shows how to build the user interface by dragging and dropping components, updating their properties, testing them in a Code sandbox like JSFiddle, check the generated HTML code and finally download the project as a Marketplace app. You can also see the app in action in the Freshdesk product. - Source: / 10 months ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 11 months ago
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Front App mentions (15)

  • Integration W/ Live Chat Box On Website
    I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. - Source: Reddit / about 1 month ago
  • Help me find Better CRM, webchat, invoicing, accounting software
    For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. - Source: Reddit / about 2 months ago
  • Self-Hosted Team-Email (like Missive, Spark, Front)
    So, I am currently setting up an array of self hosted solutions for our dev team including chat, wiki, etc. The only thing missing is some sort of collaborative Team-Mail Client like Spark, Missive, Front and the sorts. - Source: Reddit / 2 months ago
  • Google Voice or second phone?
    We use Aircall ( and have it integrated to our shared/collaboration inbox service ( The set-up has been solid for us. - Source: Reddit / 7 months ago
  • Discovering the value of Mattermost Playbooks
    I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like or (gmail based) that would help take care of managing email too. - Source: Reddit / 7 months ago
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What are some alternatives?

When comparing Freshdesk and Front App, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Zoho Desk - Industry's first context-aware Helpdesk Software

User reviews

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