Software Alternatives & Reviews

Freshdesk VS Freeje

Compare Freshdesk VS Freeje and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freeje logo Freeje

Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Freeje Landing page
    Landing page //
    2022-09-10

Transform your smartphone into a fully-functional call center with virtual numbers using Freeje Optimum. Empower your mobile device as a powerful communication tool for international business.

💸 Save Money Say goodbye to roaming charges for SMS and calls. Freeje offers international call reception starting from $0.02 per minute. Get a virtual number for the USA or the UK for as low as $2 per month.

🔒 Privacy Keep your personal and business life separate by easily adding a virtual business number as a second line on your smartphone.

📱 Flexibility Break free from expensive equipment or location constraints. With Freeje Optimum, stay connected and productive, managing important calls, faxes, SMS, and call forwarding to your current number through a virtual number.

✅ Benefits:

  • Virtual fixed and mobile numbers from 48+ countries (USA, UK, France, Poland, Russia, Israel, Spain, Germany, Philippines, and more).
  • Toll-free numbers: 8800, (+1800, 833, 844, 855, 866, 877) for your customers' free calls.
  • 2-in-1 numbers: For both phone calls and receiving SMS from real subscribers worldwide.
  • Virtual fax number: Receive faxes without a fax machine.
  • Incoming calls can be answered via the Freeje app, linked SIM card, or Telegram.
  • Excellent call quality based on WebRTC technology.
  • Per-second or per-minute billing for outgoing calls.

➡️ Why Choose Us:

  • Location independence.
  • Unlimited numbers on a single device.
  • Available number types: Fixed, Mobile, and 800 Numbers with extensive coverage of local area codes, including rare countries' local numbers.
  • Call forwarding to a phone number, SIP account, or Telegram.
  • Secure and encrypted VoIP calls.

❗ Attention: * Freeje does not provide free or trial numbers for receiving SMS messages. * The Freeje app is not suitable for emergency calls (ambulance, police, fire services). * Receiving or sending SMS to/from short numbers and some social networks is not guaranteed.

Freeje

Website
freeje.com
$ Details
paid $5.0 / Monthly
Platforms
iOS Android Browser Web
Release Date
2010 January

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Freeje videos

Freeje - your virtual assistant

More videos:

  • Demo - Freeje Optimum

Category Popularity

0-100% (relative to Freshdesk and Freeje)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
VoIP
0 0%
100% 100

Questions and Answers

As answered by people managing Freshdesk and Freeje.

What makes your product unique?

Freeje's answer:

Freeje stands out from the crowd with its unique features and offerings:

  • Virtual Numbers from 48+ Countries: Freeje provides virtual fixed and mobile numbers from more than 48 countries, including popular business destinations like the USA, UK, France, and Germany. This extensive coverage allows businesses to establish a local presence in multiple countries without physical offices.

  • Toll-Free Numbers: Freeje offers toll-free numbers such as 8800 and other +1800, 833, 844, 855, 866, 877 numbers. This enables businesses to provide a cost-free calling experience for their customers, encouraging more inquiries and interactions.

  • Multiple Numbers on One Device: With Freeje Optimum, users can have multiple virtual numbers on a single smartphone. This feature allows individuals to manage both personal and business communications separately without the need for multiple devices.

  • Flexible Call Handling: Freeje lets users receive incoming calls through various methods, including the Freeje app, linked SIM card, or Telegram. This versatility ensures users can always stay connected and never miss important calls, regardless of their location.

  • Virtual Fax Number: The option to have a virtual fax number sets Freeje apart. Businesses can receive faxes directly on their smartphones, eliminating the need for traditional fax machines.

  • Per-Second or Per-Minute Billing: Freeje offers the flexibility of per-second or per-minute billing for outgoing calls. This fair billing system ensures users pay only for the actual time they spend on calls, helping to optimize costs.

  • Privacy and Security: Freeje emphasizes privacy and security, allowing users to keep their personal and business communications separate by adding a virtual business number as a second line on their smartphones. Additionally, the VoIP calls are secure and encrypted, protecting sensitive information.

  • WebRTC Technology: The excellent call quality provided by Freeje is supported by WebRTC technology, ensuring clear and reliable voice communication over the internet.

  • No Roaming Charges: Freeje eliminates roaming charges for SMS and calls, saving users money when traveling internationally.

  • Independent of Geographical Location: Freeje liberates businesses from geographical constraints, enabling them to establish a global presence without being tied to a physical location.

  • Responsive Customer Support: Freeje values its customers and offers responsive customer support, making it easy for users to get assistance when needed.

Overall, Freeje's combination of comprehensive virtual numbers, cost-saving options, privacy features, and reliable communication solutions make it a unique and attractive choice for businesses and individuals looking to enhance their international communication capabilities.

Why should a person choose your product over its competitors?

Freeje's answer:

Freeje's wide range of virtual numbers, cost-effective pricing, privacy features, flexible call handling, and responsive customer support make it a superior choice compared to its competitors. It provides businesses and individuals with the tools they need to efficiently manage their global communication requirements while saving money and ensuring the security of their data.

How would you describe your primary audience?

Freeje's answer:

Freeje's primary audience includes entrepreneurs, small to medium-sized businesses, and remote teams seeking cost-effective and flexible international communication solutions. It is ideal for global e-commerce businesses, digital marketers, and freelancers dealing with international clients. Additionally, travelers, expatriates, and privacy-conscious individuals benefit from Freeje's virtual numbers for keeping personal and business communication separate while staying connected globally.

What's the story behind your product?

Freeje's answer:

Freeje was founded with the vision of revolutionizing international communication and empowering businesses and individuals to connect globally without limitations. The company's commitment to providing reliable communication solutions and exceptional customer support has helped it evolve into a trusted global player in the virtual number space. Today, Freeje stands as a leading provider of virtual numbers, serving a wide range of customers, from individual users seeking privacy to multinational businesses expanding their global presence.

Which are the primary technologies used for building your product?

Freeje's answer:

The primary technologies used to build Freeje's product include WebRTC for high-quality voice communication, VoIP for internet-based calling, cloud computing for scalability, and mobile app development for user accessibility. Data encryption ensures security, and API integration enhances functionality and user experience.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Freeje

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.

Freeje Reviews

We have no reviews of Freeje yet.
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Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than Freeje. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Freeje. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Freeje mentions (1)

  • VoIP vs Landline vs Cell Phone Calls: What’s the Difference?
    What Is the Difference Between VoIP, Landline, And Mobile Phone Calls? It’s common to hear people refer to mobile phone calls as ‘phone calls.’ But if we’re honest, there’s a lot more to it than that. Telecom companies like Freeje opened up a game changer that is changing how businesses approach their systematized communication: VoIP. Source: almost 2 years ago

What are some alternatives?

When comparing Freshdesk and Freeje, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CallHippo - Easy to use Phone System with World-Class Support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk Contact Center - Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.