FieldAssist as, an ecosystem helps Your Field Team - with a seamless order booking experience with related info available at hand through it’s field app known for simplicity. Your distributor - with a better way to track orders and inventory at any time to run operations smoothly Manager/Leadership team - with a better way to manage, monitor and optimize sales operations through one of a kind app for managers. Features: Digital Ordering - Obtain higher flexibility with outlet and SKU wise ordering while also providing accurate stock information about each SKU in real time. Measure Productivity - Powerful productivity indices like beat efficiency, adherence to plans, times spent at points of sale and analytics helps sales reps self-assess themselves and improve performance over a period of time Catalogue Sync - Display products using the digital catalogue which is synced with the main server in real time to instantly update any changes in products lists or specifications. Predictive Analytics - Advanced predictive analytics helps sales reps suggest orders based on ordering history of the point of sale. Instant Custom Surveys- Feel the market pulse with field surveys which can be instantly created and customized by your sales reps. Get insights about your customer outlets at your fingertips. Keep track of each outlet and associated sales histories to gain deeper understanding into the relationship and know when to upsell.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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