Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Exist Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Exist mentions (42)

• Ask HN: Tell us about your project that's not done yet but you want feedback on

  You may want to look into https://exist.io/. It's a very indie developer duo out of Australia (IIRC). And also IIRC they were looking for a buyer on Twitter some time ago. - Source: Hacker News / 9 months ago

• Ask HN: Anyone using or working on a life dashboard?

  I have used this previously when tracking health metrics and I couldn't much else that had integrations. https://exist.io/. - Source: Hacker News / 10 months ago

• Tracking Apps

  Hey guys, thinking of tracking wellness metrics such as sleep water intake etc to a dashboard/app. The main tools I have found are Exist.io, Gyrosco.pe, and conjure.so. For those of you who have tried them I would love to know what are the pros and cons with each one? Or if you have any better ones any help is greatly appreciated! Source: 11 months ago

• Best apps to use

  Hey guys, thinking of transporting my quantified self journey to a dashboard/app. The main tools I have found are Exist.io, Gyrosco.pe, and conjure.so. For those of you who have tried them I would love to know what are the pros and cons with each one? Source: 11 months ago

• Ask HN: I want to create a personal health dashboard, what should I use?

  I've been using https://exist.io/ for years. It can automatically sync a bunch of info from Apple Health and other providers, but also allows you to create custom data fields and manually enter data. It generates graphs and helps to find trends and correlations. - Source: Hacker News / 12 months ago