Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Eagle App Reviews

1. jo

   about 2 years ago
   Eagle App Review: good for being productive, can find files very easily

   Its very good for managing your reference materials to swipe files. It's not only for designers but for marketers as well!

   🏁 Competitors: Adobe Bridge, Inboard, Pixave, Pixa, Raindrop.io, PureRef

   👍 Pros:    Organisation|Instant preview|Bulk tagging|Batch processing|Diverse meta search engines.

   👎 Cons:    No app for ios
2. jennifer2454

   about 3 years ago
   One of the best Digital Asset Management platform

   Eagle is one of the best Digital Asset Management platforms I have come across. Being a designer we have to manage ton of images and files day to day, using subfolders may lead to a stressful situation. With Eagle, everything is a lot easier, its interface is intuitive I get to use tags, annotations and categorizing functions to organize all my digital assets all in one place. The added browser extension works flawlessly and makes it easier to manage and save new assets. Also, the pricing is affordable with great value.
   Highly recommend it to anyone who wants to have your digital assets well organized!

   🏁 Competitors: Eagle, digiKam, Adobe Bridge

   👍 Pros:    Digital asset management|Great user experience|Easy to use|Beautiful search experience|Support lots of format|Desktop browser extension|Regular updates|Great value for the money|Cheap price

   👎 Cons:    No mobile version|None so far

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Eagle App mentions (44)

• Ask HN: What macOS apps/programs do you use daily and recommend?

  Sketch (https://www.sketch.com/) they have brought back stand alone license without subscription hell. Handbrake - Video conversion Eagle (https://eagle.cool/) collecte and organize all design//visual inspiration at one place(this is also my default screengrab app) Monodraw - Flowchart, ASCII, Visual thinking app. - Source: Hacker News / 11 days ago

• Ask HN: How are you tracking tools / products to try out later?

  For several years now, while reading HN and Xitter every day, I've been collecting lots of tools, projects and technical blog posts to "try out later". Most of them are never used, or stop being developed. But quite a few end up resurfacing, or being useful for new projects I start. What do you use to keep track of tools / products you want to try out later? Or for keeping a library of "state of the art" to try at... - Source: Hacker News / 3 months ago

• Using accesskey attribute in HTML forms and links (1998)

  On that note, I think the best app I've seen for button hotkey observability is Eagle (https://eagle.cool) (ironically built in Electron), which uses a simple setup of unobtrusive tooltips that give a label for the button you hover over and whatever hotkey triggers it. - Source: Hacker News / 4 months ago

• Am I doing too much??!

  Reference a lot. You can mix downtime and breaks with research and study. Watching cool video? Playing nice game? Something sparks your interest? Save it for reference later. I use eagle.cool for that, got a guide on how to use it on my website if you're interested. Source: 7 months ago

• What is a piece of software that you need but doesn't exist?

  For anyone trying to find this, they meant eagle.cool. Eagle.io is very unrelated lol, took me a bit to figure out. Source: 7 months ago