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Freshdesk VS Directory Opus

Compare Freshdesk VS Directory Opus and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Directory Opus logo Directory Opus

Directory Opus for Windows - the Ultimate Windows File manager and Explorer Replacement. DownloadOpus 12: To update to the latest version, simply download and . BuyThank you for your interest in Directory Opus!
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Directory Opus Landing page
    Landing page //
    2021-09-11

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Directory Opus videos

+ Add

Directory Opus 12 Light Review - File Manager Software Windows 10

More videos:

  • Tutorial - Part 1/4 - Directory Opus 12.10 Tutorial/Highlights
  • Review - What's New in Directory Opus 12
  • Review - Directory Opus v13: New Release Features Tour
  • Review - Directory Opus: THE File Manager for Windows - Setup, Configure, Tricks, Tips and Primer

Category Popularity

0-100% (relative to Freshdesk and Directory Opus)

Freshdesk

Directory Opus

Customer Support
100 100%
Customer Support
0% 0
File Manager
0 0%
File Manager
100% 100
Help Desk
100 100%
Help Desk
0% 0
FTP Client
0 0%
FTP Client
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Directory Opus

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Directory Opus Reviews

14 Alternative File Managers To Replace Windows 10 File Explorer
If you want to fully replace Windows File Explorer, then Directory Opus is the perfect file manager. It fully integrates into Windows and whenever you will open File Explorer or a folder it will open Directory Opus instead. You can also open the program from the context menu.
Source: geekflare.com
8 Best Total Commander Alternatives & Competitors in 2022 (Free & Paid)
Directory opus for windows – the ultimate windows file manager and explorer replacement. Directory opus.
Source: www.softwarediscover.com
Best file manager: a faster, more convenient way to transfer files
Like Total Commander, Directory Opus is as premium file manager – and it shows. It has an attractive icon-led interface that's busier than Total Commander's, but can be pared down using the various customization options. This is where Directory Opus really shines – pretty much every aspect of its operation can be tweaked and tuned to suit your needs.
Source: www.techradar.com
Five Best Alternative File Managers
Directory Opus, aka DOpus, is a shareware file manager. Like the rest, DOpus boasts dual-pane browsing along with several other views, tabbed windows, integrated archive support, and built-in FTP. Its preview pane stood out in my trial, including full support for viewing photos and even editing your MP3 metadata. Directory Opus is shareware, costs $85 for a single license....
Source: lifehacker.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Directory Opus mentions (0)

We have not tracked any mentions of Directory Opus yet. Tracking of Directory Opus recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Directory Opus, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Total Commander - A Shareware file manager for Windows® 95/98/ME/NT/2000/XP/Vista/7, and Windows® 3.1.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FreeCommander - FreeCommander is an easy-to-use alternative to the standard windows file manager. The program helps you with daily work in Windows. Here you can find all the necessary functions to manage your data stock.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Double Commander - Double Commander is a cross-platform open source file manager with two panels side by side.

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