Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

DeviantArt Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

DeviantArt mentions (58)

• Ask HN: Who is hiring? (March 2024)

  DeviantArt | Senior Site Reliability Engineer/Senior DevOps Engineer/Senior Infrastructure Engineer | US/Canada - West Coast/Mountain Time (Fully REMOTE but must be in one of those time zones) or Tel Aviv Israel (ONSITE) | Full-Time | https://deviantart.com DeviantArt was founded in 2000 and has been a part of Wix since 2017. It is the largest online social network for artists and art enthusiasts. For emerging and... - Source: Hacker News / 3 months ago

• Decided to grab this series, first book came as a comic… problem?

  My favorite source of "envisioning material," though, is the work that Mika Blackfield has done on deviantart.com:. Source: 11 months ago

• Author Resources: A Non-Comprehensive Guide to Finding Non-AI Budget Cover Art

  Starving Artists: This is one of the options I encourage the most highly. Take the time to search out new, promising artists, ones without extensive careers. Their prices are lower- often immensely so! Finding good ones will be tricky, however- this is one of the ones where you'll need to spend a LOT of time browsing through various art sites looking. I recommend starting your search on deviantart.com and... Source: 11 months ago

• Panthers Helmet Movie Shot

  The shot was black and white, the helmet was up risen by hand, and pretty sure it was posted on deviantart.com (a website which was popular like 15 years ago, haha). Source: 12 months ago

• Sunamine29 strikes again, and her target appears to be… Tree.

  The WG drive had 11 parts. Go on deviantart.com and go to Sunamine29’s account, then go to “Gallery” and scroll left on the galleries until you find a gallery called “Tree and Remote WG Drive”. Source: about 1 year ago