Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, CapRover should be more popular than Freshdesk. It has been mentiond 105 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Would be great to see a comparison to some better known alternatives like - Dokku [0] - CapRover [1] [0] https://dokku.com/ [1] https://caprover.com/. - Source: Hacker News / about 1 month ago
Yeah there are a bunch of selfhostable things: Caprover (https://caprover.com/) Dokku (https://github.com/dokku/dokku. - Source: Hacker News / 3 months ago
The modern iteration of these tools has taken the developer experience learnings from the Platform as a Service (PaaS) category, and will bring them to your own VM, giving you your own personal PaaS. Example of this include Dokku, Coolify, Caprover, Cloud66 and many more! - Source: dev.to / 4 months ago
For hosting all of the services I am using CapRover. It's a wonderfully simple PaaS (platform-as-a-service) that gives you a Heroku-like interface but runs entirely on a Virtual Private Server you control. For automated deploys, GitHub Actions are used. I've recorded a tutorial on how to get started with and deploy SvelteKit onto this architecture, so do check it out if this sounds interesting to you by clicking... - Source: dev.to / 11 months ago
CapRover, a popular open-source PaaS solution, emerged in 2017. Developed using TypeScript, CapRover boasts a user-friendly interface that demands just a few commands to kickstart your journey. Leveraging the power of Docker, CapRover supports the deployment of a wide range of applications with minimal overhead. While CapRover's ease of use sets it apart, its standout feature lies in the built-in marketplace... - Source: dev.to / 11 months ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Heroku - Agile deployment platform for Ruby, Node.js, Clojure, Java, Python, and Scala. Setup takes only minutes and deploys are instant through git. Leave tedious server maintenance to Heroku and focus on your code.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Dokku - Docker powered mini-Heroku in around 100 lines of Bash
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
YunoHost - YunoHost is a Debian GNU/Linux based distribution packaged with free software that automates the...