Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Dokku might be a bit more popular than Freshdesk. We know about 12 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Yeah there are a bunch of selfhostable things: Caprover (https://caprover.com/) Dokku (https://github.com/dokku/dokku. - Source: Hacker News / 3 months ago
Considering other orchestration tools like dokku, dcos, deis, flynn, docker swarm, etc.. Kubernetes is no where near to them in terms of lines of code, on an average those tools are around 100k-200k lines of code. Source: over 1 year ago
Other interesting projects to also follow: * Caprover * Dokku. Source: over 1 year ago
If I could make a recommendation, it would be to give Dokku a try. (Disclaimer: not affiliated, but like the project so much I sponsor it. My opinions are biased towards it.). Source: almost 2 years ago
My next favorite option is to host on a DigitalOcean VM. You can use Dokku to get your own mini-Heroku PaaS, or manage the VM yourself (following Microsoft's documentation). You can get a $100 60-day credit from a referral link - A good way to get started. Source: almost 2 years ago
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